Essays about: "Youcef Djehiche"
Found 1 essay containing the words Youcef Djehiche.
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1. Fear not, here is the bot: An experimental study of how consumers rate satisfaction and performance in service encounters with chatbots and employees
University essay from Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategiAbstract : Artificial intelligence is entering e-commerce customer service in force. Chatbots, conversational agents employed to address consumers' needs and questions, are steadily replacing employees, a development claimed to increase the quality of service. READ MORE
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