Essays about: "after sales service thesis"

Showing result 11 - 15 of 33 essays containing the words after sales service thesis.

  1. 11. Customer Adoption of Data-Driven Services: A Model for Customer Prioritization

    University essay from Lunds universitet/Produktionsekonomi

    Author : Olle Gemfors; Erik Persson; [2018]
    Keywords : Technology and Engineering;

    Abstract : Background In the latest years, developments in technology has created new opportunities within the area of after-sales services. Examples of such developments are the Internet of Things and Big Data, which can be used e.g. for predictive maintenance. READ MORE

  3. 12. Cost Management in the New Product Introduction Process of TruPrint 1000; A case-study of TRUMPF Maskin AB and its costs of Introducing New Additive Manufacturing Systems to the Swedish Market

    University essay from Göteborgs universitet/Graduate School

    Author : Odia Okhiria; [2017-09-15]
    Keywords : ;

    Abstract : The current trend within the manufacturing industry is increased digitalization, automation, and customization, known as Industry 4.0 or the Fourth Industrial Revolution. Additive Manufacturing (AM), also known as 3D printing (3DP) can be considered as one spark of Industry 4.0. READ MORE

  4. 13. Design of information tree for support related queries: Axis Communications AB : An exploratory research study in debug suggestions with machine learning at Axis Communications, Lund

    University essay from Blekinge Tekniska Högskola/Institutionen för datalogi och datorsystemteknik

    Author : Santosh Bharadwaj Rangavajjula; [2017]
    Keywords : Predictive analytics; machine learning; issue tracking systems; Jira; bugzilla; testing; automation; quality assurance; customer support; after sales;

    Abstract : Context: In today's world, we have access to so much data than at any time in the past with more and more data coming from smartphones, sensors networks, and business processes. But, most of this data is meaningless, if it's not properly formatted and utilized. READ MORE

  5. 14. The Adoption and Long-Term Usage of an IT System in the Automotive Industry. An international case study of Volkswagen’s package price system

    University essay from Göteborgs universitet/Graduate School

    Author : Luca Valentin Brandes; Simon Johnsson-Werner; [2016-10-07]
    Keywords : automotive industry; after sales services; information technology; Volkswagen; transfer of practices; knowledge transfer; principal-agent relationship; best practices; KPIs;

    Abstract : The automotive industry is increasingly affected by digitalization and servitization. In the after sales service sector, original equipment manufacturers are developing information technology systems to be used in multiple international markets as a means for providing more efficient customer service. READ MORE

  6. 15. How to Make Promotions Work in a Cost-efficient Context - A Case Study at Lantmännen

    University essay from Lunds universitet/Teknisk logistik

    Author : Caroline Vitasp; Helena Nyman; [2016]
    Keywords : Promotions; Promotion Planning; Cross‑functional Processes; Supply Chain Configuration; Strategy Alignment; Customer Service Level CSL ; Key Performance Indicators KPI ; Sales and Operations Planning S OP ; Master Scheduling MS ; Cost‑efficiency; Market Responsiveness; Technology and Engineering;

    Abstract : Problem -­‐‑ Promotions are the main reason for a majority of stock out situations and increases the amount of waste for perishable items, and strong competition within grocery retail has led to a significant increase in frequency and depth of promotions since the late 20th century. Lantmännen Cerealia has identified problems with low customer service levels (CSL) during promotions and lack of long term planning in general. READ MORE