Essays about: "airport service quality and customer satisfaction"

Found 2 essays containing the words airport service quality and customer satisfaction.

  1. 1. The Impact of the Covid-19 Pandemic on Employee Behavior and Service Quality in an Airport Setting : A qualitative study in service management

    University essay from Karlstads universitet/Handelshögskolan (from 2013)

    Author : Gabriel Ekholm Lavebratt; Noah Tindberg; [2023]
    Keywords : Service Management; Servicescape; Airports; Covid-19; Customer Behavior;

    Abstract : In 2019, the Covid-19 pandemic brought a substantial change to the world. As good as everyone was affected and several sectors in the economy were impacted. Service businesses had to adapt their servicescape as a consequence. READ MORE

  3. 2. Airport Service Quality, Satisfaction and Loyalty Membership - The case of Keflavik and Landvetter Airports

    University essay from Göteborgs universitet/Graduate School

    Author : Hildur Björg Bæringsdóttir; [2010-06-02T07:39:19Z]
    Keywords : Service Quality; Satisfaction; Loyalty; Loyalty Membership; Airport Relationships; Keflavik Airport; Landvetter Airport;

    Abstract : This study is based on previous research on service quality, satisfaction, loyalty membership and the management of airports. Airport operators aim to please different passenger segments by offering revenue generating services that satisfy passengers in their wait for a flight. READ MORE