Essays about: "airport service quality"

Found 4 essays containing the words airport service quality.

  1. 1. The Impact of the Covid-19 Pandemic on Employee Behavior and Service Quality in an Airport Setting : A qualitative study in service management

    University essay from Karlstads universitet/Handelshögskolan (from 2013)

    Author : Gabriel Ekholm Lavebratt; Noah Tindberg; [2023]
    Keywords : Service Management; Servicescape; Airports; Covid-19; Customer Behavior;

    Abstract : In 2019, the Covid-19 pandemic brought a substantial change to the world. As good as everyone was affected and several sectors in the economy were impacted. Service businesses had to adapt their servicescape as a consequence. READ MORE

  3. 2. Airport Service Quality, Satisfaction and Loyalty Membership - The case of Keflavik and Landvetter Airports

    University essay from Göteborgs universitet/Graduate School

    Author : Hildur Björg Bæringsdóttir; [2010-06-02T07:39:19Z]
    Keywords : Service Quality; Satisfaction; Loyalty; Loyalty Membership; Airport Relationships; Keflavik Airport; Landvetter Airport;

    Abstract : This study is based on previous research on service quality, satisfaction, loyalty membership and the management of airports. Airport operators aim to please different passenger segments by offering revenue generating services that satisfy passengers in their wait for a flight. READ MORE

  4. 3. Assessment of customers' service quality expectations : Testing the 'Hierarchical Structure for Airport Service Quality Expectations' in a Swedish context

    University essay from Handelshögskolan vid Umeå universitet

    Author : Aliakbar Farmahini Farahani; Emil Törmä; [2010]
    Keywords : service quality; services expectations; airports; passengers;

    Abstract : The ‘Hierarchical structure for airport service quality expectations’ model originally comes from theory of service quality assessment and was created by Fodness and Murray in 2007 after a study at six U.S. airports. It reveals the most important factors that comprise service quality. READ MORE

  5. 4. High Flyers : A Study on Competition, Price and Service Quality in the European Aviation Industry

    University essay from IHH, Företagsekonomi

    Author : James II Finklea; Jakob Kegel; [2005]
    Keywords : competition; price; service quality; business models; low cost carriers; flag carriers;

    Abstract : Background: Since the airline deregulation was completed in 1997, a new business model has emerged in the European civil aviation industry. It has caused a shift in the way people travel within Europe. READ MORE