Essays about: "apology marketing"

Found 2 essays containing the words apology marketing.

1. 1. I don't want your apology

   University essay from Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

   Author : Amanda Stenberg; Clara Carlberg; [2023]
   Keywords : Transgression; Social Media Influencer; Endorsing brands; Response strategy; Mortification strategy;

   Abstract : Social media influencer (SMI) transgressions when endorsing brands have become a current topic and various SMI-related scandals have gained massive media coverage in the past decade. SMIs themselves face backlash and a damaged personal brand image and the endorsing brands express either support or dissociation, through termination of contracts with the endorsed influencer. READ MORE

3. 2. Is Crisis Communication Facing an Uphill Battle with Today's Consumers?

   University essay from Lunds universitet/Företagsekonomiska institutionen

   Author : Felicia Cederberg; Sophie Johansson; [2021]
   Keywords : crisis communication; apology marketing; belief-driven consumer; transgression; social media; Business and Economics;

   Abstract : This study investigates how Swedish students perceive apology marketing when used in response to racism scandals through a qualitative multi-case study design. An imbalance is recognised between the conventional theoretical frameworks, the emergence of social media, and the increased awareness among consumers. READ MORE