Essays about: "banking industry in ghana"

Found 3 essays containing the words banking industry in ghana.

  1. 1. The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Richard Selassie Bebli; [2012]
    Keywords : Service quality and customer satisfaction.;

    Abstract : The development of information and communication technology (ICT) in Sub-Saharan Africa over the last two decades is drastically altering the way business is done in Sub-Saharan Africa in general and Ghana in particular. The banking sector is no exception to this revolution. READ MORE

  3. 2. Effects of Foreign Bank Entry on Technical Efficiency of a Bank Sector – The Case of Ghana

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : ABRAHAM SAKA; [2010]
    Keywords : Efficiency; Technical Efficiency; Data Envelopment Analysis; Banks;

    Abstract : ABSTRACT The purpose of this research is to analyze the effects of the entry of foreign banks on the technical efficiency performance of the domestic banking sector over the period 2000 - 2008. This study uses a sample of 23 banks (3 state banks, 9 private domestic banks and 11 foreign banks) and a two-stage approach for the data analysis. READ MORE

  4. 3. What Drives customer loyalty and Profitability? Analysis of Perspectives of retail customers in Ghana's Banking Industry

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Daniel Nukpezah; Cephas Nyumuyo; [2009]
    Keywords : Service quality; customer satisfaction; competitive pricing price satisfaction ; customer loyalty; brand image and reputation; customer switching; profitability; market share; SERVPERF; SERVQUAL;

    Abstract : Customer loyalty as a concept is a critical strategic option in today’s competitive environment. It is no surprise therefore that managers and researchers have increased their study and understanding of the concept as a strategic marketing imperative over the past decades to capture market share and improve profitability. READ MORE