Essays about: "benefits of servqual"

Found 5 essays containing the words benefits of servqual.

  1. 1. The intergration of RFID technology in connection with after-sales service strategies in a rapidly emerging vehicle market

    University essay from Göteborgs universitet/Företagsekonomiska institutionen

    Author : Tintin Nilsson; Daniel Segerlund; [2012-10-03]
    Keywords : ;

    Abstract : The automotive industry's core business today is not just about producing and selling vehicles, since a large source of revenue in the vehicle market is based on the after-sales services that customer’s need. The overall trend in the vehicle market is that customer services and customer focus have become increasingly more central to the automotive industry and its customers in recent years. READ MORE

  3. 2. The Value Added by the Purchasing Department to the Organization

    University essay from KTH/Industriell ekonomi och organisation (Inst.)

    Author : Leticia Elizabeth Arias Peregrina; [2012]
    Keywords : Purchasing; value added; value-based purchasing; internal customer; customer satisfaction; internal service quality; purchasing maturity; value chain.;

    Abstract : The role of purchasing has been evolving during the last years, increasing its strategic importance inside the organization. Traditionally viewed as a supportive function impacting only the bottom-line of the company, the main performance indicators for purchasing were cost-reduction and savings. READ MORE

  4. 3. Breaking the Customer Code : A model to Translate Customer Expectations into Specification Limits

    University essay from Institutionen för konstruktions- och produktionsteknik

    Author : Ruben Gregorio; [2010]
    Keywords : Customer satisfaction; Service industries; Six Sigma; Specification Limits; Kano model;

    Abstract : Today, firms compete with services rather than goods. Large service organizations are beginning to use Six Sigma as continuous improvement tool. An important part of the Six Sigma methodology is the calculation of number of defects in the process, i.e. READ MORE

  5. 4. Clients’ Perspectives Toward Audit Service Quality of the Big 4 inThailand

    University essay from Fakulteten för ekonomi, kommunikation och IT

    Author : Pitchaya Sonsa-ardjit; Ramon Vejaratpimol; [2010]
    Keywords : Audit Service Quality; Auditing; Auditor; Clients Perspective; Big 4; SERVQUAL; AUDILQUAL;

    Abstract : Purpose The purpose of this thesis is, firstly, to investigate clients’ perspective toward the Big 4’s financial audit service quality. Secondly, the gaps between clients’ perceptions and expectations of audit service quality provided by the Big 4 audit firms will be studied. READ MORE

  6. 5. Measuring Customer Satisfaction in a Service Company combining approaches for Quality Service Improvement

    University essay from Institutionen för teknik och design

    Author : Javier Santamaria; Marco Gonzalez; [2008]
    Keywords : Quality Service; Quality Improvement; Customer Satisfaction Measurement; SERVQUAL; CSM; QFD; CSM; QFD; Servicekvalitet; Kvalitetsförbättring; konsumenttillfredställelse mätningar; SERVQUAL; Calidad del Servicio; Mejora de la Calidad; Medida de la Satisfacción del cliente; SERVQUAL; CSM; QFD;

    Abstract : This Thesis is about improvement Quality Service from the perspective of the customer satisfaction. This is motivated in a service company that has some problems measuring customer satisfaction in a quality of service. READ MORE