Essays about: "breaking the customer code"

Found 2 essays containing the words breaking the customer code.

  1. 1. Incorporating usability methods in software development

    University essay from Linköpings universitet/Institutionen för datavetenskap

    Author : Albin Blent; [2015]
    Keywords : ;

    Abstract : On a marketplace where customers have an abundance of different options, it is vital to provide a product that is both pleasant and effective to use. When it comes to computer software a product can be endlessly innovative and ground breaking, if a user cannot understand it and use it efficiently, none of that matters. READ MORE

  3. 2. Breaking the Customer Code : A model to Translate Customer Expectations into Specification Limits

    University essay from Institutionen för konstruktions- och produktionsteknik

    Author : Ruben Gregorio; [2010]
    Keywords : Customer satisfaction; Service industries; Six Sigma; Specification Limits; Kano model;

    Abstract : Today, firms compete with services rather than goods. Large service organizations are beginning to use Six Sigma as continuous improvement tool. An important part of the Six Sigma methodology is the calculation of number of defects in the process, i.e. READ MORE