Essays about: "cUSTOMER sERVICE in banking operation"

Found 3 essays containing the words cUSTOMER sERVICE in banking operation.

  1. 1. Diversity and Team Performance in Banks : A qualitative analysis of how workplace diversity and team performance are related: A study of Swedish banks

    University essay from Jönköping University/Internationella Handelshögskolan

    Author : Idiris Abiib; Richardo Mezher; [2023]
    Keywords : ;

    Abstract : Background: Given the rise of multiculturalism in Sweden and the need for businesses to adapt, this topic is particularly relevant for Swedish banks. Moreover, it provides background information on the Swedish banking sector, highlighting its historical development and the influence of digitalisation on services. READ MORE

  3. 2. Facebook in the Banking Industry : A Case Study in SEB, Sweden

    University essay from IHH, Företagsekonomi

    Author : Dzenana Halilovic; Evelina Samuelsson; Louice Jonson; [2011]
    Keywords : Relationship marketing; social media; Facebook; SEB; communication; loyalty; customer satisfaction; long term relations;

    Abstract : The technological progress the world is experiencing has also changed the way banking is done in Sweden today. One tough challenge for the banking industry is the moderately homogenous products and services they offer, which make banking particularly exposed and sensitive to customers and their switching behaviour. READ MORE

  4. 3. Assessing Factors Influencing the Diffusion of Mobile Banking in South Africa - A case study on the company Wizzit

    University essay from Göteborgs universitet/Företagsekonomiska institutionen

    Author : Fredrik Borg; Martin Persson; [2010-02-12T08:53:26Z]
    Keywords : ;

    Abstract : There are about 6.5 billion people living on earth. Only about 1.5 billion have a bank account but as many as 4 billion people have access to a mobile phone. READ MORE