Essays about: "chatbot attitude"

Showing result 1 - 5 of 8 essays containing the words chatbot attitude.

1. 1. Human-Like Chatbot : A quantitative study of the emotional response toward human-to-machine interaction

   University essay from Högskolan i Halmstad/Akademin för företagande, innovation och hållbarhet

   Author : Anastasiia Jönsson; Clara Nordberg; [2023]
   Keywords : Digital Marketing; Chatbot; Emotion; Empathy; Humanlike; Human-to-machine interaction; ChatGPT;

   Abstract : Problem formulation: The problem that the thesis research relates to is the limitations of artificially intelligent chatbots as interlocutors. The emotional component of communication plays an essential role in the customer experience, but many users have a negative attitude toward chatbots due to their lack of humanity and empathy. READ MORE

3. 2. Unveiling the Values of ChatGPT : An Explorative Study on Human Values in AI Systems

   University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Author : Caroline Lindahl; Helin Saeid; [2023]
   Keywords : ChatGPT; World Values Survey; large language model; human values; machine learning; AI; generative AI; AI alignment;

   Abstract : Recent technological breakthroughs in natural language processing and artificial intelligence (AI) and the subsequent release of OpenAIs generative AI system, ChatGPT, have warranted much attention from researchers and the general public alike. Some with praise, foreseeing a brighter future for all, and some predicting the end of humanity. READ MORE

4. 3. Users’ Attitude Towards ChatGPT : A sentiment Analysis on Twitter & Reddit

   University essay from Uppsala universitet/Informationssystem

   Author : Jonas Örnfelt; [2023]
   Keywords : ChatGPT; Sentiment analysis; Artificial intelligence AI ; Deep learning;

   Abstract : OpenAI recently introduced ChatGPT, a chatbot powered by the GPT-3 family of deep learninglanguage models (LLMs). With the aid of machine learning techniques, ChatGPT has been fine-tuned to improve its capacity to respond to a diverse range of queries, and it has been describedas one of the most advanced machine learning technologies currently available. READ MORE

5. 4. Chatting with a brand spokes-character: A quantitative study on the effects of using brand spokes-characters as virtual chatbot agents

   University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledning

   Author : Anton Eriksson; [2022]
   Keywords : Spokes-character; Chatbot; Virtual agent; Brand attitude;

   Abstract : This study investigates the consequences of using brand spokes-characters as chatbot agents in customer interactions. Through two studies, the effects of using a brand spokes-character to interact with consumers is compared to using a non-spokes-character chatbot agent. READ MORE

6. 5. May AI help you? A quantitative study investigating a potential means to overcome the disclosure paradox of chatbots in the service encounter

   University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledning; Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

   Author : Cornelia Koziczynska; Matilda Björklund; [2020]
   Keywords : trust; perceived competence; disclosure paradox; chatbot attitude; competence signal;

   Abstract : The use of artificial intelligence solutions such as chatbots in service encounters is gaining in popularity due to the potential efficiency gains from automating routine interactions. However, the desired benefits are dependent on the identity of the virtual service agent not being disclosed, as customers who know that they are interacting with a chatbot perceive it to be less competent and trustworthy, eliminating all efficiency gains. READ MORE