Essays about: "chatbots"

Showing result 1 - 5 of 47 essays containing the word chatbots.

  1. 1. Linguistic Differences in Real Conversations: Human to Human vs Human to Chatbot

    University essay from Göteborgs universitet/Institutionen för språk och litteraturer

    Author : Eirini Silkej; [2020-03-02]
    Keywords : engelska; English learner; Natural language processing; Artificial Intelligence; AI; Linguistics and AI; Text messaging; Instant Messaging; IM; Chatbot; Mitsuku; Computermediated communication; CMC;

    Abstract : This study investigates how students communicate in writing when they know thattheir conversational partner is a human being in comparison to how they communicate whenthey know their partner is a chatbot. The participants are upper secondary students of English. READ MORE

  3. 2. Support Unit Classification through Supervised Machine Learning

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS); KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Jakob Pehrson; Sara Lindstrand; [2020]
    Keywords : Chatbot; customer satisfaction; productivity; and neural networks; Chatbot; kundnöjdhet; produktivitet; och neurala nätverk;

    Abstract : The purpose of this article is to evaluate the impact a supervised machine learning classification model can have on the process of internal customer support within a large digitized company. Chatbots are becoming a frequently used utility among digital services, though the true general impact is not always clear. READ MORE

  4. 3. Visualization of Chatbot Survey Results

    University essay from Uppsala universitet/Människa-datorinteraktion

    Author : Kjäll Tor; [2020]
    Keywords : Chatbots; Survey; Visualizations; Human-Computer Interaction; Understanding; ;

    Abstract :  Chatbots are an increasingly popular technique that has seen recent steps in development thanks to artificial intelligence. There is research conducted about chatbots in different areas, but one area that is overlooked is the presentation of data collected by the chatbot. READ MORE

  5. 4. Conversational Chatbots with Memory-based Question and Answer Generation

    University essay from Linköpings universitet/Medie- och InformationsteknikLinköpings universitet/Tekniska högskolan; Linköpings universitet/Medie- och InformationsteknikLinköpings universitet/Tekniska högskolan

    Author : Mikael Lundell Vinkler; Peilin Yu; [2020]
    Keywords : ;

    Abstract : The aim of the study is to contribute to research in the field of maintaining long-term engagingness in chatbots, which is done through rapport building with the help of user and agent specific memory. Recent advances in end-to-end trained neural conversational models (fully functional chit-chat chatbots created by training a neural model) present chatbots that converse well with respect to context understanding with the help of their short-term memory. READ MORE

  6. 5. May AI help you? A quantitative study investigating a potential means to overcome the disclosure paradox of chatbots in the service encounter

    University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledning; Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

    Author : Cornelia Koziczynska; Matilda Björklund; [2020]
    Keywords : trust; perceived competence; disclosure paradox; chatbot attitude; competence signal;

    Abstract : The use of artificial intelligence solutions such as chatbots in service encounters is gaining in popularity due to the potential efficiency gains from automating routine interactions. However, the desired benefits are dependent on the identity of the virtual service agent not being disclosed, as customers who know that they are interacting with a chatbot perceive it to be less competent and trustworthy, eliminating all efficiency gains. READ MORE