Essays about: "chatbots"

Showing result 1 - 5 of 69 essays containing the word chatbots.

  1. 1. The task to Technology view of text-based Chatbot Utilization and Performance : Quantitative study

    University essay from Linnéuniversitetet/Institutionen för informatik (IK)

    Author : Ifasanya Ogunjobi; [2022]
    Keywords : Chatbots; Conversational agents; Task to Technology Fit; Partial Least Squares; and Structural Equation Modelling;

    Abstract : Chatbots are very widely used nowadays. However, much of the research on Chatbots have had a technology focus or has been limited to studies of adoption. To take advantage of the potential associated with chatbots, research that addresses the issues online users face when interacting with such programs is needed. READ MORE

  2. 2. A Case Study of a Chatbot Aimed at Healthcare Employees

    University essay from Umeå universitet/Institutionen för datavetenskap

    Author : Linnea Vikdahl; [2022]
    Keywords : Chatbot; Virtual Agent; utility; responsiveness to user expression; user experience; user study;

    Abstract : This case study investigates a chatbot and its responsiveness to user expression, utility and the users' experience. A user study was performed with both a questionnaire and user interviews. READ MORE

  3. 3. The benefits and drawbacks of implementing chatbots in higher education : A case study for international students at Jönköping University

    University essay from Jönköping University/Internationella Handelshögskolan

    Author : Terrance Lopez; Meer Qamber; [2022]
    Keywords : Chatbots; Higher education; Jönköping University; International students;

    Abstract : Background A chatbot is a type of modern computing program that uses textual or vocal interfaces to replicate human communication or "chitchat.” is widely used in many large-scale applications. READ MORE

  4. 4. Use of chatbots on Swedish municipalities websites

    University essay from Luleå tekniska universitet/Institutionen för system- och rymdteknik

    Author : Emilia Hanna Blankschøn Bornefelt Madsen; Lena Pernilla Kristina Dalin; [2022]
    Keywords : Swedish municipalities; Chatbots; Requirements; Implementation;

    Abstract : The digitalisation has moved forward since the first website launched in Sweden 1993. Today theinternet is a big source for information that is available 24/7 to the users. All municipalities inSweden have their own websites with information for its citizens about topics like eldercare,schools, and landscape planning to rescue services. READ MORE

  5. 5. How does Generation Z experience digital customer service? : Exploring customer trust toward chatbots in European countries.

    University essay from Umeå universitet/Företagsekonomi

    Author : Anika Oudejans; David Rezkallah Hanna; [2022]
    Keywords : chatbot; customer experience; customer trust; customer expectation; customer service.;

    Abstract : Background: The concept of the chatbot has been around for nearly 60 years. However, service providers have recently increased the integration of chatbots in distinct industries due to the growth in digitalization and advanced technology. Not only that, chatbots can support service providers in becoming more efficient and reducing overhead costs. READ MORE