Essays about: "chatbots"

Showing result 11 - 15 of 101 essays containing the word chatbots.

  1. 11. Unveiling the Depths of Customer Satisfaction : An Exploratory Qualitative Study on Chatbot Services and the Expectation Confirmation Model (ECM)

    University essay from Uppsala universitet/Företagsekonomiska institutionen

    Author : Louise Forssell; Björn Ratjen; [2023]
    Keywords : Customer satisfaction; customer expectation; chatbot performance; Expectation Confirmation Model ECM ; exploratory research; underlying factors;

    Abstract : The Expectation confirmation model (ECM) is commonly employed to investigate technological advances and customer satisfaction with chatbots. However, customer satisfaction is a multifaceted concept intertwined with emotions and subjective perceptions, comprehending customer satisfaction fully can therefore be challenging. READ MORE

  3. 12. Evaluating the Effectiveness of Open Source Chatbots for Customer Support

    University essay from Linnéuniversitetet/Institutionen för datavetenskap och medieteknik (DM)

    Author : Fabian Dacic; Fredric Eriksson Sepúlveda; [2023]
    Keywords : chatbot; machine learning; software framework; software library; language model; artificial intelligence; customer support; medicine; COVID-19; ChatterBot; Botkit; Natural JavaScript library; DialoGPT; Rasa; natural language processing;

    Abstract : Chatbots are becoming increasingly popular in various industries, and thereare many options available for businesses and organisations. Several studieshave investigated open-source chatbots and identified their core strengths,implementation, and integration capabilities however few have investigatedopen-source chatbot frameworks and libraries in a specific use case such asmedicine. READ MORE

  4. 13. AI-BASED CHATBOTS ATTRIBUTES EMPLOYING NATURAL LANGUAGE PROCESSING, CONTRIBUTING TO CUSTOMER SATISFACTION : A Quantitative Study on investigating the effect of AI Chatbots attributes with NLP on Customer Satisfaction in E-commerce.

    University essay from Mälardalens universitet/Akademin för ekonomi, samhälle och teknik

    Author : Helja Bordbar; Aya Almoghrabi; [2023]
    Keywords : ;

    Abstract : This paper performed a study to discover the effect of AI-based chatbots employing Natural Language Processing (NLP) on customer satisfaction within E-commerce. Our research has employed a quantitative research approach, utilizing surveys to gather data on interactions with AI chatbots and how it affects satisfaction levels. READ MORE

  5. 14. The Chatbot Effect - An exploratory study investigating how students interpret and adopt chatbots in higher education

    University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledning

    Author : Lova Karlberg; Pauline Hansson Myrefelt; [2023]
    Keywords : Artificial Intelligence AI ; Technological Frames of Reference TFR ; Chatbot; Higher Education; Students;

    Abstract : Chatbots have emerged as a promising technology in various contexts, including education. The year 2022 brought chatbots into the mainstream when OpenAI released the chatbot ChatGPT, which students have rapidly adopted. READ MORE

  6. 15. Text Classification using the Teacher- Student  Chatroom Corpus

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Marcus Österberg; [2023]
    Keywords : Chatbot; NLP; Deep learning; BERT; Data quality; Chatbots; språkteknologi; djup inlärning; BERT; Datakvalité;

    Abstract : Advancements in Artificial Intelligence, especially in the field of natural language processing have opened new possibilities for educational chatbots. One of these is a chatbot that can simulate a conversation between the teacher and the student for continuous learner support. READ MORE