Essays about: "churn ratio"

Found 3 essays containing the words churn ratio.

  1. 1. Enabling Pro-active Problem Management by Predictive Modelling : Data mining and statistical analysis of past problems to enable pro-active actions for Internet Protocol Television

    University essay from KTH/Skolan för informations- och kommunikationsteknik (ICT)

    Author : Anton Dahlin; [2017]
    Keywords : Data Mining; Predictive Modelling; Statistical Analysis; Internet Protocol Television; Data Mining; Prediktions modellering; Statistisk Analys; Internet Protokoll Television;

    Abstract : Service providers strive to guarantee a certain level of quality of their services, to stay relevant and to keep their customers satisfied and to avoid customer churn. IPTV is such a service. To be able to guarantee quality of service and uptime a good problem management system is vital. READ MORE

  3. 2. Socially Responsible Funds and Financial Sustainability: Effects of Investment Horizons on Fund Performance

    University essay from Handelshögskolan i Stockholm/Institutionen för finansiell ekonomi

    Author : Thomas Herke; Helena Cederlöf; [2015]
    Keywords : socially responsible investments; SRI; investment horizon; abnormal returns; churn ratio;

    Abstract : This paper investigates the effect of US domestic equity mutual funds' investment horizons on their abnormal returns during 1999 to 2014, and how the effect differs for funds dedicated to socially responsible investments (SRI) and conventional, non-SRI funds. Using average fund turnover as a proxy for the fund investment horizon, we find that SRI funds tend to have significantly longer horizons than non-SRI funds. READ MORE

  4. 3. Customer churn analysis : the tactics of handling customer complains

    University essay from Institutionen för ekonomi och it

    Author : Maneeka Oad; [2008]
    Keywords : Datalager; Datautvinning; Relationsmarknadsföring;

    Abstract : The Retention has been most important factors for the companies because the cost of looking for much higher than the cost of keeping relation with current customers. The customer retention is to understand your customers through the Customer Relationship management and the more you know about them the better: their expectations, satisfaction levels, demographic & geographic & psychographic tendencies If you understand more about your customers and know more about which customer groups are defecting to rival providers, more effective retention strategies can be developed. READ MORE