Essays about: "company-customer interaction"
Found 2 essays containing the words company-customer interaction.
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1. A Cloud-based Business Process Automation Platform for Customer Interaction : Research, development, integration, deployment and test of a Business Process Automation platform to manage company customer relations through the cloud.
University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)Abstract : Customer relationship management is a crucial point of many businesses, and is often characterized by repetitive and monotonous actions carried out by operators. The evolution of technology, in this regard, is leading to a highly multi-channel scenario, where the entire history of interactions between the company and the customer is fragmented across different services and communication tools. READ MORE
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2. The Art of Interaction – Engaging with Customers in Online Co-Creation Activities
University essay from Lunds universitet/Företagsekonomiska institutionenAbstract : Over decades companies co-created products together with customers. The rise of social media has created new possibilities of collaboration and changed the way how companies can interact with customers. READ MORE