Essays about: "competence signal"

Found 3 essays containing the words competence signal.

  1. 1. May AI help you? A quantitative study investigating a potential means to overcome the disclosure paradox of chatbots in the service encounter

    University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledning; Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

    Author : Cornelia Koziczynska; Matilda Björklund; [2020]
    Keywords : trust; perceived competence; disclosure paradox; chatbot attitude; competence signal;

    Abstract : The use of artificial intelligence solutions such as chatbots in service encounters is gaining in popularity due to the potential efficiency gains from automating routine interactions. However, the desired benefits are dependent on the identity of the virtual service agent not being disclosed, as customers who know that they are interacting with a chatbot perceive it to be less competent and trustworthy, eliminating all efficiency gains. READ MORE

  3. 2. Athletic and mindful leaders : A signaling perspective on self-improvement amongst Swedish executives

    University essay from Uppsala universitet/Företagsekonomiska institutionen

    Author : Jesper Kollberg Dahlström; Axel Lindstedt; [2020]
    Keywords : Athleticism; Mindfulness; Endurance training; Meditation; Executives; Leadership; Signaling theory; Charismatic leadership theory;

    Abstract : Swedish executives are in the pursuit of self-improvement. During the last two decades, extreme athleticism, practices like meditation and visiting retreats have been an increasingly common context within this pursuit, despite being costly in terms of time or simply being perceived as extreme. READ MORE

  4. 3. Nyckelfaktorer för att uppnå miljöcertifiering : en fallstudie av implementeringen av ISO 14001 på Sveriges lantbruksuniversitet

    University essay from SLU/Dept. of Economics

    Author : Peter Hagelin; Louise Åhlman; [2013]
    Keywords : miljöledningssystem; MLS; implementeringsprocess; certifikat; framgångsfaktorer; statliga myndigheter; universitet; akademisk kontext; hållbarhet; miljö;

    Abstract : För att säkerställa svenska statliga myndigheters bidrag till en långsiktigt hållbar samhällsutveckling har regeringen infört ett lagkrav på att myndigheterna ska införa certifierade miljöledningssystem (MLS) som systematiska verktyg för miljöarbetet. Sveriges lantbruksuniversitet (SLU) är en av dessa myndigheter och år 2009 beslutades att hela universitetet skulle certifieras enligt ISO 14001. READ MORE