Essays about: "complaint handling"

Showing result 1 - 5 of 17 essays containing the words complaint handling.

  1. 1. Effects of Perceived Risks on Online Shopping Behavior

    University essay from Mittuniversitetet/Institutionen för ekonomi, geografi, juridik och turism

    Author : Abu Bakr Nadeem Azhar; [2019]
    Keywords : Online Shopping; Perceived Risks; Online buyers; Online non-buyers; Online Shopping Behavior;

    Abstract : Online shopping is rapidly expanding across the globe including developing markets. The consumer is under the perception of different types of risks associated with online shopping which may damage him. READ MORE

  3. 2. Utvärdering av länsstyrelsens brevärenden vid fall gällande djurskydd

    University essay from SLU/Dept. of Animal Environment and Health

    Author : Sara Freszals; [2018]
    Keywords : djurskydd; djurvälfärd; djurskyddsinspektioner; offentlig kontroll; effektivisering; efterlevnad;

    Abstract : The main task for the animal welfare inspectors is to verify that the Swedish animal welfare legislation is complied with, by inspecting the animal husbandry. The subjects for inspection are selected with the help of a risk rating program. There are both regular inspections and those occurring after complaints from the public. READ MORE

  4. 3. Complaint Handling on Social Media

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Julia Fritzell; Jessica Bertilsson; Zandra Olsson; [2016]
    Keywords : Complaint handling; response dimensions; timeliness; redress; apology; facilitation; credibility; attentiveness; customer satisfaction; social media;

    Abstract : Background Social media is constantly growing and has also started to be a platform for dissatisfied customers to express their complaints. This give companies an opportunity to respond to the complaints by solving the problems and prevent customers from switching to competitors or spread negative word of mouth. READ MORE

  5. 4. Complaint Handling : A multiple case study: key factors that influence the efficiency of complaint handling in manufacturing industry

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : BEIYAO YANG; XUE LI; [2016]
    Keywords : complaint handling; after sales service; manufacturing industry; B2B; customer relationship;

    Abstract : Manufacturers are transforming their business model from being a product dominant to a customer centric organization, in order to maintain competitive advantage, as well as deliver customer satisfaction thereby to build a long-term relationship with them. The management of complaint handling is regarded as a crucial contributor to its business performance. READ MORE

  6. 5. Djurskyddsanmälningar i Västra Götalands län – en undersökning av faktorer som bidrar till att en anmälan klassificeras som obefogad

    University essay from SLU/Dept. of Animal Environment and Health

    Author : Stephanie Kindbom; [2015]
    Keywords : djurskyddsanmälan; länsstyrelsen; djurskyddskontroll;

    Abstract : Since 2009, the county administrative boards of Sweden are responsible for the enforcement of the nation’s animal welfare regulation. This entails receiving public complaints regarding maltreatment and neglect of animals. READ MORE