Essays about: "complaint management"

Showing result 1 - 5 of 22 essays containing the words complaint management.

  1. 1. Complaint system for Health Care Center Hjärtat

    University essay from Högskolan i Halmstad/Akademin för informationsteknologi

    Author : Collins Abika; [2022]
    Keywords : ;

    Abstract : Today the IT support could be overwhelmed with loads of requests from the clients within the Health care center Hjärtat (Also known as HCCH) through email, which is an inefficient way to store and manage information of each complaint. Tracking down the list of requests is also an issue. READ MORE

  3. 2. Outage of Meta-owned Social Network Sites (SNS) - University students' experiences and insights for strategic communication practice and its relevance for social acceleration

    University essay from Lunds universitet/Institutionen för strategisk kommunikation

    Author : Jie Yue; [2022]
    Keywords : university students; social media; social network sites; social acceleration; slipping slopes; uses gratifications theory; strategic communication; Hartmut Rosa; Social Sciences;

    Abstract : This thesis explores the socially constructed phenomenon that has arisen as a result of the proliferation of social network sites that has penetrated our daily lives. The qualitative study analysed how university students experienced the global outage of Facebook, Instagram and, WhatsApp on October 4th, 2021, because of the Meta-owned ecosystem of social media. READ MORE

  4. 3. Discovering Consumer Complaint Behavior in Online Food Delivery

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Ziyuan Liang; Szu Yuan Wang; [2021]
    Keywords : Complaints; consumer behavior; online food delivery; dissatisfaction.; Social Sciences;

    Abstract : Online food delivery is becoming increasingly popular and has attracted more and more attention of scholars. However, the study on online food delivery faces a gap of consumer complaints. Those complaints can help service providers improve their service and business. READ MORE

  5. 4. Utvärdering av länsstyrelsens brevärenden vid fall gällande djurskydd

    University essay from SLU/Dept. of Animal Environment and Health

    Author : Sara Freszals; [2018]
    Keywords : djurskydd; djurvälfärd; djurskyddsinspektioner; offentlig kontroll; effektivisering; efterlevnad;

    Abstract : The main task for the animal welfare inspectors is to verify that the Swedish animal welfare legislation is complied with, by inspecting the animal husbandry. The subjects for inspection are selected with the help of a risk rating program. There are both regular inspections and those occurring after complaints from the public. READ MORE

  6. 5. The Consequences of Consumer Brand Hate - A Case Study of Anti-branding Websites in the Airline Industry

    University essay from Lunds universitet/Företagsekonomiska institutionen

    Author : Lisa Scheider; Brittany Purkis; [2016]
    Keywords : Brand Hate; Anti-branding; Airline Industry; Consumer Brand Relationship CBR ; Consumer Complaint Behavior; Brand Avoidance; Consumer Dissatisfaction; Customer Service Quality.; Business and Economics;

    Abstract : Title: The Consequences of Consumer Brand Hate: A Case Study of Anti-branding Websites in the Airline Industry Seminar Date: May 30, 2016 Course: BUSN39 - Degree Project in Global Marketing Authors: Brittany Purkis, Lisa Scheider Advisor: Annette Cerne Keywords: Brand Hate, Anti-branding, Airline Industry, Consumer Brand Relationship (CBR), Consumer Complaint Behavior, Brand Avoidance, Consumer Dissatisfaction, Customer Service Quality. Purpose: The purpose of the study is to draw further understanding and investigate the hate relationship between a particular company and consumers and to develop theory in this area of study that has grown in relevance. READ MORE