Essays about: "complaint procedures"

Found 4 essays containing the words complaint procedures.

1. 1. Complaint Handling on Social Media

   University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

   Author : Julia Fritzell; Jessica Bertilsson; Zandra Olsson; [2016]
   Keywords : Complaint handling; response dimensions; timeliness; redress; apology; facilitation; credibility; attentiveness; customer satisfaction; social media;

   Abstract : Background Social media is constantly growing and has also started to be a platform for dissatisfied customers to express their complaints. This give companies an opportunity to respond to the complaints by solving the problems and prevent customers from switching to competitors or spread negative word of mouth. READ MORE

3. 2. The Suspect and Mutual Legal Assistance : A legal analysis of the rights of the individual in the suppression of transnational organised crime

   University essay from Uppsala universitet/Juridiska institutionen

   Author : Daniel Halvarsson; [2015]
   Keywords : Transnational criminal law; organised crime; international cooperation; international criminal law;

   Abstract : The suppression of transnational organised crime has continued to rise on the agenda of the international community and is today an affirmed goal of most states. To increase the effectiveness of suppression, it is necessary for states to cooperate across borders in criminal investigations. READ MORE

4. 3. Communication in Complaint Handling

   University essay from IT-universitetet i Göteborg/Tillämpad informationsteknologi

   Author : Kim Dao Jonsson; [2013-09-20]
   Keywords : Swedish Telecom; complaint handling; post-complaint satisfaction; negative emotions; behavioural intentions; perceived justice;

   Abstract : Due to the importance of understanding what circumstances make customer complaint handling successful and how to achieve an effective result; this thesis aims to study the communication failure in the responses given by Swedish telecom companies’ customer service to consumer complaints, and post-complaint consumers’ reactions to those complaint responses through emotions and behavioural intentions. Since previous research about complaint management did not put much focus on communication role as well as on post-complaint consumers’ responses to organizational complaint handling, this study, based on the analysis of authentic customers’ complaint experience with Swedish telecom, incorporates the interactional dimension into the existing models of cognitive and affective antecedents of satisfaction with complaint handling. READ MORE

5. 4. The Impact of Customer Care on Experiences in Service Quality Delivery(a case study of Labadi Beach Hotel-Ghana)

   University essay from Akademin för hållbar samhälls- och teknikutveckling

   Author : Akpabli Hanyabui; Uche Ossai; [2008]
   Keywords : The Impact of Customer Care;

   Abstract : ABSTRACT COURSE: Bachelor Thesis in Business Administration 15 ECTS AUTHORS: Ossai Uche, (21st March 1980), Västerås. Prosper Akpabli Hanyabui, (17th March 1980), Västerås. READ MORE