Essays about: "component of satisfaction"

Showing result 1 - 5 of 43 essays containing the words component of satisfaction.

  1. 1. Human-Like Chatbot : A quantitative study of the emotional response toward human-to-machine interaction

    University essay from Högskolan i Halmstad/Akademin för företagande, innovation och hållbarhet

    Author : Anastasiia Jönsson; Clara Nordberg; [2023]
    Keywords : Digital Marketing; Chatbot; Emotion; Empathy; Humanlike; Human-to-machine interaction; ChatGPT;

    Abstract : Problem formulation: The problem that the thesis research relates to is the limitations of artificially intelligent chatbots as interlocutors. The emotional component of communication plays an essential role in the customer experience, but many users have a negative attitude toward chatbots due to their lack of humanity and empathy. READ MORE

  3. 2. Disruptive external forces as a catalyst for service innovation : Influencing forces of facility service innovation processes due to changing customer behavior

    University essay from Karlstads universitet/Handelshögskolan (from 2013)

    Author : Stina Hedman Nilsson; Carolina Skarin; [2022]
    Keywords : Service Innovation process; Service Innovation; External Forces; Disruptive External Forces; Changing Customer Behavior; Facility Service Sector;

    Abstract : Service innovation is an important component for service business through its applicability in development and accretion that promotes business operations. The service innovation process can be created and maintained through interaction between the actor and the customer, where mutual value is being created through collaboration. READ MORE

  4. 3. Consumer’s Loyalty? : A qualitative research on the consumer's perspective of what makes them stay loyal.

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Xiaohui Zhao; Adrijana Bacovic; [2022]
    Keywords : Relationship Marketing; Consumer; Consumer relationship; Value; Satisfaction; Trust; Loyalty; Experience;

    Abstract : Background: In the field of marketing, relationship marketing plays an important role in establishing strong and long-term customer relationships, and in addition to this, the type of relationship between companies and consumers is also worth discussing. In a sense, value is the biggest component of relationship marketing. READ MORE

  5. 4. The Impact of Environmental Management on Financial Performance in SMEs, Sweden

    University essay from Blekinge Tekniska Högskola/Institutionen för industriell ekonomi

    Author : Shamil Mehdijev; Ravindra Reddy Kolli; [2022]
    Keywords : Environmental management; SME; Sustainability; Financial performance;

    Abstract : Environmental management plays one of the key roles in the current corporate world due to its benefits on brand identity, competitiveness, and customer satisfaction The relationship between environmental management and financial performance has been the focus of many studies in the recent 20 years, however, a steady conclusion is missing on this topic. The impact of environmental management on financial performance in Swedish SMEs in the energy sector has been investigated in this quantitative study. READ MORE

  6. 5. Static vs Dynamic Weather Systems in Video Games

    University essay from Malmö universitet/Institutionen för datavetenskap och medieteknik (DVMT)

    Author : Oscar Rehnberg; [2021]
    Keywords : Dynamic Weather System Video Games;

    Abstract : Research has shown that creating uniformity in video games has a larger potential to be objectively good. Realistic video games can create uniformity by implementing a dynamic weather system. The purpose of this thesis is to compare dynamic and static weather and their contribution to the overall player satisfaction. READ MORE