Essays about: "consumer satisfaction in internet banking thesis"

Found 1 essay containing the words consumer satisfaction in internet banking thesis.

  1. 1. An Exploration to Switching Barrier : Swedish Context

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Uttam K.c.; Mohammad Moazzam Hossain; Mohammed Khorshed Alam; [2008]
    Keywords : Satisfaction; Dissatisfaction; Loyalty; Swithiching Barrier; Banks;

    Abstract : This thesis testifies the significance of switching barriers namely inertia, investment in relationship, switching costs, availability of alternatives and service recovery in the context of Swedish consumer. Though the barriers are proved as switching barriers it shows different trend in Swedish customers. READ MORE