Essays about: "crm and bank"
Showing result 1 - 5 of 11 essays containing the words crm and bank.
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1. Digitalization in The Banking Industry : Adapting to The Crisis
University essay from Umeå universitet/FöretagsekonomiAbstract : Research problemThe world is currently undergoing one of the most substantial crises of the past century, causing disruption both socially and economically. The effect on the Swedish inhabitants has been impactful, especially for elders, who are crippled in the ability to complete necessary tasks including private banking. READ MORE
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2. Agent banking as a relationship marketing tool by banks in Bangladesh
University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)Abstract : With growing number of adult people not owning a bank account,efforts are being made to bring banking services to the unbanked populations.Relationships marketing plays a crucial role in establishing and sustaining beneficial relationship in the banking industry. READ MORE
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3. E-loyalty in digital platforms : How do the employees in banks experience their work with customer e-loyalty, individually and in relation to each other?
University essay from Uppsala universitet/Företagsekonomiska institutionenAbstract : This thesis aims to study how the top management and employees in banks experience their work with customer e-loyalty in digital settings, both individually and in relation to each other. Today's bank customers desire freedom in where they conduct their business and do at the same time require a deeper personal relationship with their bank advisors. READ MORE
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4. Knowing Your Customer - The Versatility of CRM in Modern Banking : A case study of niche banks in Sweden
University essay from Högskolan i Jönköping/Internationella HandelshögskolanAbstract : Niche banks emerged from deregulation of the financial market and from the increasing distrust of the established banking oligopoly in Sweden. From its establishment, niche banks narrowed their scope and targeted certain profitable segments of the banking market. READ MORE
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5. CUSTOMER LOYALTY - A customer loyalty comparison within a niche bank and a traditional bank. : A comparative empirical study of Länsförsäkringar Bank and Swedbank.
University essay from Mälardalens högskola/Akademin för ekonomi, samhälle och teknikAbstract : .... READ MORE