Essays about: "customer characteristics and E- service Quality"
Showing result 1 - 5 of 6 essays containing the words customer characteristics and E- service Quality.
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1. Assessing a restaurant service quality using the DINESERV model : A quantitative study on Pizza Hut
University essay from Umeå universitet/FöretagsekonomiAbstract : Abstract Customers are the main reason behind every companies’ survival in the market. And winning their interest has now become the concern for company owners and managers as well. However, many factors can affect the customer's satisfaction in the marketing environment. Among the determinants, service quality takes the most substantial part. READ MORE
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2. Interorganizational management in the service sector: A case study of how freight organizations manage interorganizational relationships
University essay from Göteborgs universitet/Graduate SchoolAbstract : This study seeks to investigate how the service sector functions in the context of interorganizational management. Researchers in the field of interorganizational management and supply management argue that there is a gap in the literature concerning how organizations manage services regarding methods and techniques in an interorganizational setting. READ MORE
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3. Alignment of service characteristics with competitive strategy & customer satisfaction : A Comparative study in fast food industry
University essay from Högskolan i Jönköping/Internationella HandelshögskolanAbstract : Competitive strategies are an essential tool for sustainable competitive advantage. Particularly in the service industry, strategy has its significance as it plays a vital role in achieving customer satisfaction. This study investigates alignment of four service characteristics i.e. READ MORE
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4. Påverkan av e-handelns framtida utveckling på pappersförpackningsbranschen
University essay from SLU/Dept. of Forest ProductsAbstract : Syftet med denna studie har varit att analysera förpackningsbehoven hos olika e-handelsföretag som säljer varor till konsumenter. En ökning av den direkta distributionen av varor till konsumenter är av allmänt intresse på grund av dess inverkan på distributionskedjorna. READ MORE
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5. Testing Network Performance and Location Based Services throughout Calling and SMS Applications in Android
University essay from Blekinge Tekniska Högskola/Sektionen för datavetenskap och kommunikationAbstract : This thesis work in Electrical Engineering at Telecommunication Department focuses on development of Android application for testing purpose such as testing the network performance and trying to collect data (e.g. READ MORE