Essays about: "customer complaint handling"

Showing result 1 - 5 of 11 essays containing the words customer complaint handling.

  1. 1. Effects of Perceived Risks on Online Shopping Behavior

    University essay from Mittuniversitetet/Institutionen för ekonomi, geografi, juridik och turism

    Author : Abu Bakr Nadeem Azhar; [2019]
    Keywords : Online Shopping; Perceived Risks; Online buyers; Online non-buyers; Online Shopping Behavior;

    Abstract : Online shopping is rapidly expanding across the globe including developing markets. The consumer is under the perception of different types of risks associated with online shopping which may damage him. READ MORE

  3. 2. Complaint Handling on Social Media

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Julia Fritzell; Jessica Bertilsson; Zandra Olsson; [2016]
    Keywords : Complaint handling; response dimensions; timeliness; redress; apology; facilitation; credibility; attentiveness; customer satisfaction; social media;

    Abstract : Background Social media is constantly growing and has also started to be a platform for dissatisfied customers to express their complaints. This give companies an opportunity to respond to the complaints by solving the problems and prevent customers from switching to competitors or spread negative word of mouth. READ MORE

  4. 3. Complaint Handling : A multiple case study: key factors that influence the efficiency of complaint handling in manufacturing industry

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : BEIYAO YANG; XUE LI; [2016]
    Keywords : complaint handling; after sales service; manufacturing industry; B2B; customer relationship;

    Abstract : Manufacturers are transforming their business model from being a product dominant to a customer centric organization, in order to maintain competitive advantage, as well as deliver customer satisfaction thereby to build a long-term relationship with them. The management of complaint handling is regarded as a crucial contributor to its business performance. READ MORE

  5. 4. Don’t take my smart phone away

    University essay from Högskolan i Borås/Akademin för textil, teknik och ekonomi

    Author : Meja Betrus; Farjam Aghazadeh; Ann-Charlott Johansson; [2015]
    Keywords : customer complaint; mobile phone; product attachment; emotions; reklamation; mobiltelefon; emotionellt band till produkt; känslor;

    Abstract : Mobiltelefonen som ett objekt har en stor betydelse för ungdomarna i dagens samhälle. Unga människor uppfattar sin mobiltelefon som en förlängning av sig själva och kan inte uthärda tanken på att vara borta från den. READ MORE

  6. 5. Klagomålshantering av e-handelsföretag på Facebook : ett ramverk för klagomålshantering

    University essay from SLU/Dept. of Economics

    Author : Andreas Hansson; Kristian Larsson; Billy Persson; [2014]
    Keywords : e-handel; Negativ mun-till-mun”; Facebook; klagomålshantering; kundlojalitet;

    Abstract : Svensk e-handel har de senaste åren vuxit kraftigt, vilket har lett till att andelen e-handels-företag har ökat i Sverige de senaste åren. Konsumenten har idag större valmöjlighet vid val av företag. Företagen erbjuder bra fraktvillkor, tryggare betalningsformer och mer användarvänliga hemsidor. READ MORE