Essays about: "customer first in banking"

Showing result 1 - 5 of 19 essays containing the words customer first in banking.

  1. 1. The sudden rise of neobanks and the threat it poses upon the traditional banking system.

    University essay from Jönköping University/Internationella Handelshögskolan

    Author : Victor Lindström; Olof Nilsson; [2023]
    Keywords : ;

    Abstract : The aim of this paper is to investigate the emergence of neobanks in the financial services industry, and whether they pose a threat to traditional banks. To successfully answer this, gaps in previous research and studies were examined to generate three research questions. READ MORE

  3. 2. RNN-based Graph Neural Network for Credit Load Application leveraging Rejected Customer Cases

    University essay from Högskolan i Halmstad/Akademin för informationsteknologi

    Author : Oskar Nilsson; Benjamin Lilje; [2023]
    Keywords : Machine Learning; Deep Learning; Reject Inference; GNN; GCN; Graph Neural Networks; RNN; Recursive Neural Network; LSTM; Semi-Supervised Learning; Encoding; Decoding; Feature Elimination;

    Abstract : Machine learning plays a vital role in preventing financial losses within the banking industry, and still, a lot of state of the art and industry-standard approaches within the field neglect rejected customer information and the potential information that they hold to detect similar risk behavior.This thesis explores the possibility of including this information during training and utilizing transactional history through an LSTM to improve the detection of defaults. READ MORE

  4. 3. Individual revenue forecasting in the banking sector

    University essay from Lunds universitet/Nationalekonomiska institutionen; Lunds universitet/Statistiska institutionen

    Author : Ricardo Jorge Pinto Brandão; Simona Sulzickyte; [2023]
    Keywords : Revenue forecasting; Banking; Machine Learning; XGBoost; Customer segmentation; Business and Economics;

    Abstract : This paper analyses data from a Swedish bank combined with macroeconomic indicators to forecast revenues for individual customers over the course of four years. Separate models are created for recurring customers and customers who have just joined the bank. READ MORE

  5. 4. Exploring Affordances of AI Banking Chatbots : Towards Understanding on How Chatbots Create Value for Customers

    University essay from Uppsala universitet/Informationssystem

    Author : Chanaka Gunathilaka; [2022]
    Keywords : Affordances; Artificial Intelligence; Banking; Chatbots; Customer Value;

    Abstract : In the realm of Artificial Intelligence (AI), Chatbots have become a widely used technology for streamlining the services between organizations and consumers. The present study advances the understanding of human-AI interactions by producing new knowledge on chatbot affordances and customer value creation. READ MORE

  6. 5. The Impact of COVID-19 on the European Commercial Banking Sector: A Cross-country Empirical Analysis

    University essay from Handelshögskolan i Stockholm/Institutionen för redovisning och finansiering

    Author : Marc Connerth; Annabel Fastje; [2021]
    Keywords : COVID-19; Pandemic; Bank lending; Depositing; Loan loss provisions;

    Abstract : This paper investigates the impact of COVID-19 on the European commercial banking sector. Using panel data, we study the effect of the severity of the pandemic on bank lending, customer depositing behavior, and the provisioning for credit losses. READ MORE