Essays about: "customer perceived value in hotel"

Found 4 essays containing the words customer perceived value in hotel.

  1. 1. Sharing Isn't Caring? : A Qualitative Study Focused on How Industry Incumbents Can Successfully Compete with Sharing Economy Businesses

    University essay from Umeå universitet/Företagsekonomi

    Author : Philip Aspebo; Luisa Kriegel; [2021]
    Keywords : sharing economy; business model; competitive advantage; competitive strategies; business model; business model innovation; disruptive innovation; innovation management; strategic management; strategy development; incumbent firms; hospitality industry; hospitality management;

    Abstract : Sharing economy businesses have increasingly began to inhibit the competitive landscape of many different industries. Their growth can be primary connected to general digitalization developments. At its core, the sharing economy concept is built around efficiently using excess resources. READ MORE

  3. 2. Where are you? : A qualitative investigation of self-service technology in the hotel industry

    University essay from Umeå universitet/Företagsekonomi

    Author : Sara Fredriksson; Anna Schmidt; [2019]
    Keywords : self-check-in; SST in the hotel industry; SST customer roles; attitude towards SST; value creation in SST encounters; SST co-production;

    Abstract : Throughout the last years, the service encounter has gone through drastic changes due to rapid technological developments. The research area of service marketing is therefore putting a stronger focus on the academic field of technology-infused service encounters. READ MORE

  4. 3. Innovative Value Propositions in the Experience Economy : The Case of Chiva-som Hotel and IceHotel

    University essay from Fakulteten för ekonomi, kommunikation och IT

    Author : Jia Geng; Mingkhwun Wasinwasukul; [2012]
    Keywords : experience economy; value proposition; resource integration; innovative hotel;

    Abstract : Since the experience economy was introduced, many researchers and enterprises have been attempting to find new strategies for business development, thus adapting to this new economy. In this process, the innovative value proposition is discovered as a solution to deliver satisfactory service and experience to customers. READ MORE

  5. 4. Certification- possibilities and challenges for obtaining sustainable tourism

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Sofie Ullström; [2009]
    Keywords : certification; business ethics; csr; sustainability; tourism industry and customer management; Tourism; Turism; Social Sciences;

    Abstract : The purpose of this thesis is to analyze the possibilities and challenges of certification for obtaining sustainable tourism. On the basis of the purpose, I have designed two research questions. 1.Which are the possibilities of certification? 2. READ MORE