Essays about: "customer perception on service quality"

Showing result 1 - 5 of 50 essays containing the words customer perception on service quality.

1. 1. Last Mile Delivery - Examination of Customer Satisfaction regarding Parcel Lockers

   University essay from

   Author : Valerie Brunner; Wanda Majcher; [2022]
   Keywords : Parcel Lockers; Customer Satisfaction; Last Mile Delivery; Satisfaction Model; Last Mile Delivery Place; Self-Collection Service;

   Abstract : Background: The strong growth of e-commerce and the connected last mile delivery problems as well as the increasing customer demands have driven forward delivery innovations in the past years. One of them, parcel locker networks, were developed and have been growing for several years. READ MORE

3. 2. Consumer’s Loyalty? : A qualitative research on the consumer's perspective of what makes them stay loyal.

   University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

   Author : Xiaohui Zhao; Adrijana Bacovic; [2022]
   Keywords : Relationship Marketing; Consumer; Consumer relationship; Value; Satisfaction; Trust; Loyalty; Experience;

   Abstract : Background: In the field of marketing, relationship marketing plays an important role in establishing strong and long-term customer relationships, and in addition to this, the type of relationship between companies and consumers is also worth discussing. In a sense, value is the biggest component of relationship marketing. READ MORE

4. 3. Perception Of The Usefulness Of The Balanced Scorecard In Operational Performance Management During The Covid-19 Pandemic : – A Case Study Of Warehouse Operation.

   University essay from Linnéuniversitetet/Institutionen för ekonomistyrning och logistik (ELO)

   Author : Jyotsana Lata; Ann Sarah George; Chioma Ngeleh; [2022]
   Keywords : Operational Performance Management; Balanced Scorecard; Warehouse Performance Management; Covid-19 Pandemic; Disruption.;

   Abstract : Abstract Purpose: This study aims to explore the usefulness of the Balanced Scorecard in an organization considering the disruptions caused by the Covid-19 pandemic in a warehouse. Furthermore, the Operational Performance Management of Atea Logistics AB (an IT infrastructure service provider warehouse) during the Covid-19 pandemic is presented with regards to the quality and delivery objectives form the customer perspective of the balanced scorecard along with how it helped Atea prepare for future disruptions. READ MORE

5. 4. E-commerce Related Last Mile Logistics

   University essay from Lunds universitet/Institutionen för tjänstevetenskap

   Author : Hoda Nseif; Kinga Danesch; [2021]
   Keywords : Urban freight flow; freight last mile logistics; LML typology; Sustainable LML; last mile delivery; Social Sciences;

   Abstract : E-commerce activities have been growing rapidly throughout the past decade, leading to a growth just as dominant in last mile logistics and urban freight transport as well. Different factors create these deliveries highly inefficient, expensive, and polluting. This led to the generation of major problems that became more dominant in urban areas. READ MORE

6. 5. Assessing a restaurant service quality using the DINESERV model : A quantitative study on Pizza Hut

   University essay from Umeå universitet/Företagsekonomi

   Author : Habtamu Abezie; [2020]
   Keywords : DINESERV; Service quality; Customer satisfaction; Restaurant;

   Abstract : Abstract Customers are the main reason behind every companies’ survival in the market. And winning their interest has now become the concern for company owners and managers as well. However, many factors can affect the customer's satisfaction in the marketing environment. Among the determinants, service quality takes the most substantial part. READ MORE