Essays about: "customer satisfaction Kano model"

Showing result 1 - 5 of 13 essays containing the words customer satisfaction Kano model.

  1. 1. User Preferences of Application Attributes During Product Browsing : An Investigation of Customer Experience in Fashion E-Commerce

    University essay from Linköpings universitet/Logistik- och kvalitetsutveckling

    Author : Anton Johansson; Christoffer Sjöholm; [2019]
    Keywords : Quality; Customer Experience; User Experience; Customer Satisfaction; Theory of Attractive Quality; Kano Model; Mobile Application; Fashion Industry.;

    Abstract : In a fast-changing retail environment, including hard competition and demanding consumers, the customer experience of the purchasing service is crucial to gain a competitive advantage. Since consumers are to some extent moving from offline to online, and from desktop shopping to purchasing clothing in a mobile application, there is a need for investigating consumers expectations of their experience of a mobile application. READ MORE

  3. 2. Verification of CEVT Steering System Specification

    University essay from Luleå tekniska universitet/Institutionen för teknikvetenskap och matematik

    Author : Adam Lundström; [2019]
    Keywords : Product development; Product specification; Kano; Quality Function Deployment; QFD Steering gear; Steering column; Customer needs; Metrics;

    Abstract : This thesis covers the development of a component specification for the steering system of vehicles engineered by CEVT. This includes the components steering column, intermediate shaft, steering gear and tie rods. Due to the reuse of requirements on the component specification from previous projects it now lacks connection to customer needs. READ MORE

  4. 3. Improvement of customer's satisfaction in aviation industries

    University essay from Högskolan i Halmstad/Akademin för ekonomi, teknik och naturvetenskap

    Author : Arnaud MOULIN; [2017]
    Keywords : Kano Model; Aviation industries; Customer satisfaction;

    Abstract : This aim of our scientific article is analysing how aviation industries can improve their customer’s satisfaction based on Kano Model. In fact, we noted in this article that there is no interaction found between « attractive » and « one dimensional » attributes. READ MORE

  5. 4. How the customer satisfaction in function of the Kano Model is used to have a better competitive advantage within the car industry?

    University essay from Högskolan i Halmstad

    Author : Hugo BENTZ; [2017]
    Keywords : Kano model; car industry; customer satisfaction; competitive advantage;

    Abstract : This article has as objective, to show and analyzing how the customer satisfaction in function of the Kano Model is used to take a competitive advantage within the car industry. Some results show that the impact of the customer satisfaction surveys account for 8 to 10% of the turnover of the major European car companies. READ MORE

  6. 5. How the customer satisfaction in function of the Kano model is used to have a better competitive advantage

    University essay from Högskolan i Halmstad/Akademin för ekonomi, teknik och naturvetenskap

    Author : Sophian Gauzelin; [2017]
    Keywords : Kano model; car industry; customer satisfaction; competitive advantage;

    Abstract : This article has as objective, to show and analyzing how the customer satisfaction in function of the Kano Model is used to take a competitive advantage within the car industry. Some results show that the impact of the customer satisfaction surveys account for 8 to 10% of the turnover of the major European car companies. READ MORE