Essays about: "customer satisfaction abstract"

Showing result 1 - 5 of 29 essays containing the words customer satisfaction abstract.

1. 1. Brand Loyalty in the Context of Digital Food Retail : Understanding customer behaviour of meal kit delivery services towards brand loyalty: a focus on HelloFresh

   University essay from

   Author : Yiming Yuan; Ziying Lai; [2023]
   Keywords : ;

   Abstract : Abstract Background: Despite an increase in popularity, the meal kit delivery service is facing the challenge of high cancellations and difficulty with customer retention. As it is a comparatively novel concept in the context of digital food retail, more scholarly research should be conducted. READ MORE

3. 2. Impact of Artificial Intelligence on Customer Experience : A mixed-methods approach to study the impact of Artificial Intelligence on Customer Experience with Voice of Customer as the mediator

   University essay from Jönköping University

   Author : Asad Ullah; [2023]
   Keywords : Artificial intelligence;

   Abstract : Abstract Background: In the contemporary world, the emergence of artificial intelligence has brought about a revolutionary change in customer experiences. Businesses, in analyzing numerous data observations, are aiming to improve customer journeys, from the point of purchase until after the product is used, by making the entire process convenient, satisfactory, and efficient. READ MORE

4. 3. Development of Visualisation Methods and User Interface for Analysis of Call Flows in Communication Services

   University essay from KTH/Hälsoinformatik och logistik

   Author : Leo Frössling; Oskar Hernberg; [2020]
   Keywords : ;

   Abstract : Abstract With the rapid increase of bandwidth and complexity in the network of communicationsservice providers, there is need for effective troubleshooting to maintain troublefree networks and in turn high customer satisfaction. An important tool in troubleshootingis visualisation of call flows and messages in the network. READ MORE

5. 4. How is employee turnover related to employee retention? A systematic review on two sets of meta-analyses.

   University essay from Lunds universitet/Företagsekonomiska institutionen

   Author : Amanda Enander; José Cardoso; [2020]
   Keywords : retention; turnover; meta-analysis; review; employee; country; industry; sector; Business and Economics;

   Abstract : For years researchers have studied retention and turnover, yet there is still no single solution for the problem of balancing both these concepts in organizations. Turnover is defined as the rupture of ties between an employee and his/her organization, whilst retention is defined as the option of the employee to stay in the organization while not looking out for other job alternatives. READ MORE

6. 5. Assessing a restaurant service quality using the DINESERV model : A quantitative study on Pizza Hut

   University essay from Umeå universitet/Företagsekonomi

   Author : Habtamu Abezie; [2020]
   Keywords : DINESERV; Service quality; Customer satisfaction; Restaurant;

   Abstract : Abstract Customers are the main reason behind every companies’ survival in the market. And winning their interest has now become the concern for company owners and managers as well. However, many factors can affect the customer's satisfaction in the marketing environment. Among the determinants, service quality takes the most substantial part. READ MORE