Essays about: "customer satisfaction and firm performance"

Showing result 1 - 5 of 11 essays containing the words customer satisfaction and firm performance.

1. 1. The Impact of Environmental Management on Financial Performance in SMEs, Sweden

   University essay from Blekinge Tekniska Högskola/Institutionen för industriell ekonomi

   Author : Shamil Mehdijev; Ravindra Reddy Kolli; [2022]
   Keywords : Environmental management; SME; Sustainability; Financial performance;

   Abstract : Environmental management plays one of the key roles in the current corporate world due to its benefits on brand identity, competitiveness, and customer satisfaction The relationship between environmental management and financial performance has been the focus of many studies in the recent 20 years, however, a steady conclusion is missing on this topic. The impact of environmental management on financial performance in Swedish SMEs in the energy sector has been investigated in this quantitative study. READ MORE

3. 2. Improve Customer Engagement by Implementation of Service Robot - A case study in collaboration with Husqvarna Group

   University essay from Göteborgs universitet/Graduate School

   Author : Jiao Yang; Xiaojuan Liao; [2021-07-08]
   Keywords : Frontline service robots; Customer engagement; Perceived innovativeness; Service experience; Customer satisfaction; Asset-builder business;

   Abstract : Background and Purpose: Customer engagement has strategic importance for firms since it enhances the performance of the firm in various aspects. Nowadays, firms are employing advanced technology to increase customer engagement. READ MORE

4. 3. Strategic Inventory Control in Capacity-Constrained Manufacturing Systems : Reviewing the tangible effect of applying multi-echelon optimization in a multi-product environment

   University essay from Blekinge Tekniska Högskola/Institutionen för industriell ekonomi

   Author : Jonathan Petersson; Pontus Nellgård; [2020]
   Keywords : Inventory Management; Inventory optimization; Lean manufacturing; Discrete event simulation; Industry 4.0; Lagerstyrning; Lageroptimering; Lean tillverkning; Simulering; Industri 4.0;

   Abstract : Firms today maintain complex supply chains containing many dependent stages to manufacture a product to the end customer. Here lies a dilemma, keeping extensive inventory generate higher customer satisfaction by enabling quick deliveries. This increase in inventory, however, comes at an increase in costs. READ MORE

5. 4. Global project alignment and performance : Combining Chinese and Western management practices

   University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

   Author : Jonathan Alm Lönnefjord; Robert Johansson; [2018]
   Keywords : Global projects; Project alignment; Project performance; Project success; Western project management; Chinese project management;

   Abstract : Purpose – The research purpose is to add insights to the project management literature by studying a global project encompassing Chinese and Western project participants, to possibly increase the understanding of how project alignment can be achieved. Method – The analytical approach for this abductive and explorative study was anchored in a six-phase thematic analysis (Clarke & Braun, 2014). READ MORE

6. 5. An investigation into the relationship between the commitment of employees and their performance. A study within the Information and Communications Technology industry

   University essay from Blekinge Tekniska Högskola/Institutionen för industriell ekonomi

   Author : Jose Fernando Lopez Santos; Lusine Abrahamyan; Tsovinar Mirzoyan; [2014]
   Keywords : employee; commitment; performance; competitive advantage; customer; turnover; absenteeism; service; product; relationship; Information and Communications Technology.;

   Abstract : Employee commitment has been in the center of growing interests and studies for several decades. During this time different approaches and theories have been developed regarding this concept. READ MORE