Essays about: "customer satisfaction and trade"

Showing result 1 - 5 of 16 essays containing the words customer satisfaction and trade.

1. 1. The effects of servicescape on customer satisfaction and possible implications on customer retention within movie theater industry

   University essay from Mälardalens universitet/Akademin för ekonomi, samhälle och teknik

   Author : Fareed Ahmedi; Mustafa Al Salhi; Felix Huynh; [2023]
   Keywords : SF Bio; Movie theaters; Cinema; Leisure Service; Servicescape; Strategic Roles of Servicescape; Three Dimensions of Servicescape; Five Servicescape Factors;

   Abstract : Research questions: How does the servicescape in movie theaters, with a particular focus on SF Bio Västerås, influence customer satisfaction and retention, and what are the perceived quality and challenges associated with its implementation? Purpose: The purpose of this study is to explore how movie theaters, such as SF Bio Västerås, use servicescape to influence customer service experience. The study aims to investigate the customers' perceived quality of movie theater servicescape and its impact on customer satisfaction and retention. READ MORE

3. 2. Avoidance Practices within Returns Management : Indetifying Solutions and Assessing Feasibility for Reducing Returns in Fashion E-commerce

   University essay from KTH/Skolan för industriell teknik och management (ITM)

   Author : Melis Irem Okur; Sandra Ransed; [2023]
   Keywords : E-commerce; Returns Management; Customer Returning Behavior; Return Avoidance; Fashion Industry; E-handel; Returhantering; Returbeteende; Förebyggande metoder; Modebranschen;

   Abstract : Returns in the fashion e-commerce industry have experienced a significant increase in recent years, and with the continuous growth of e-commerce, returns are expected to further increase. Companies are faced with the choice of either improving existing return processes or focusing on avoiding returns before a purchase is made. READ MORE

4. 3. Services for Manufacturers: Generating sustainable value through new repair service offerings

   University essay from Lunds universitet/Produktionsekonomi

   Author : David Olsson; [2022]
   Keywords : Sustainable value proposition; sustainable business model innovation; new service development for manufacturers; repair; prioritization.; Technology and Engineering;

   Abstract : Background Introducing services for manufacturing companies can lead to improving customer satisfaction and new revenue streams as well as creating a more sustainable business. However, the current understanding of how this can be done in practice is limited. READ MORE

5. 4. Strategic passenger-oriented timetable design : Long-term timetable designs with minimised passenger inconvenience

   University essay from KTH/Transportplanering

   Author : Yari de Graaf; [2021]
   Keywords : ;

   Abstract : Timetable development and design is a complex process that is crucial for safe and efficient railway operations. The combination of steel wheels and steel rails makes it possible to create trains and to transport many vehicles, thus passengers and freight, at the same time, but it also results in longer braking distances. READ MORE

6. 5. How Much Does It Cost? A quantitative study on the impacts of price presence and choice-set size in Online Grocery Checkout

   University essay from Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

   Author : Lazar Nesic; Carl Osterman; [2020]
   Keywords : Consumer behaviour; Online Grocery; Checkout; Attribute salience; Choice-process satisfaction;

   Abstract : Online Grocery Shopping is currently one of the fastest growing e-commerce sectors, with traditional grocery retailing further by far the largest retail sector in the physical market. While the design of online grocery stores has been the subject of numerous previous studies in retailing, the checkout process has been sorely neglected. READ MORE