Essays about: "customer satisfaction in Ghana"

Showing result 1 - 5 of 6 essays containing the words customer satisfaction in Ghana.

  1. 1. Online shopping in different cultures and levels of technologies in relation to Customer Satisfaction: Accra (Ghana) and Stockholm (Sweden).

    University essay from Blekinge Tekniska Högskola/Institutionen för industriell ekonomi

    Author : Muhammad Sorower Alam; Kwaku Mensah Gavor; [2020]
    Keywords : Customer satisfaction; Online shopping; Culture and Technology; Stockholm; Accra;

    Abstract : Background: This study examines online shopping in different cultures and technologies in relation to customer satisfaction in Stockholm and Accra; a developed city with a developing city respectively. In recent times, the use of the internet has rapidly increased around the globe and with it emerged online shopping as a means employed by which business organizations and individual sellers and service providers to maximize growth. READ MORE

  3. 2. EXPLORING COMPUTERIZED TROUBLE TICKETING SYSTEM AND ITS BENEFITS IN VODAFONE GHANA

    University essay from Blekinge Tekniska Högskola/Institutionen för kreativa teknologier

    Author : Jerome Akama-kisseh; [2016]
    Keywords : ;

    Abstract : Today more than ever, Computerized Trouble Ticketing System is becoming a booming information technology system that makes the difference between staying in business in a competitive global telecommunication arena. This quantitative exploratory survey utilised conveniently selected research subjects to explore computerized trouble ticketing system and its inherent benefits in Vodafone Ghana Plc. READ MORE

  4. 3. The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Richard Selassie Bebli; [2012]
    Keywords : Service quality and customer satisfaction.;

    Abstract : The development of information and communication technology (ICT) in Sub-Saharan Africa over the last two decades is drastically altering the way business is done in Sub-Saharan Africa in general and Ghana in particular. The banking sector is no exception to this revolution. READ MORE

  5. 4. The Effects of Customer Relationship Marketing Practices on Customer Satisfaction among the Customers of Ghana Oil Company Limited.

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Sowu Avogbedoh; Freda Owusu Asamoah; [2011]
    Keywords : Customer Relationship Marketing; Customer Satisfaction; Tangibility; Responsiveness;

    Abstract : The Ghanaian economy has recently received massive growth for various reasons. However, much of the growth is attributed to the recent discovery of crude oil in commercial quantities. This phenomenon has led to the springing up of many Oil Marketing Companies (OMC’S) which of latest count has 84 OMC’S and counting. READ MORE

  6. 5. USING THE BALANCED SCORECARD TO ACCESS PERFORMANCE OF BANKS IN GHANA

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : ABU YAHAYA; [2009]
    Keywords : BALANCED SCORECARD; PERFORMANCE MEASUREMENT;

    Abstract : ABSTRACT Title: Using Balanced Scorecard to assess performance of banks in Ghana Author: Abu Yahaya Supervisor: Eva Lovstal Department: School of Management, Blekinge Institute of Technology Course: Master’s thesis in Business Administration, 15 credits (ECTS). Background and Problem Discussion: The effect of non-financial variables on the financial performance of banks in Ghana can become significant. READ MORE