Essays about: "customer satisfaction in e banking service"

Found 4 essays containing the words customer satisfaction in e banking service.

1. 1. Service quality and its effect on customer satisfaction in online-banking : A quantitative study about the relationship between service quality and customer satisfaction

   University essay from Högskolan Kristianstad/Fakulteten för ekonomi

   Author : Oliver Bacetic; Adam Persson; [2018]
   Keywords : Customer satisfaction; Service quality; e-SERVQUAL; SSTs; TAM;

   Abstract : The continuous development and expansion of online-banking have significantly changed the way of conducting banking errands. The traditional bank is gradually perishing as online-banking takes over, leading customers and banks to acquire new ways of communicating. READ MORE

3. 2. Technological implementation and online banking have increased customer service, satisfaction but reduced costs in the Banking sector of Bangladesh

   University essay from Blekinge Tekniska Högskola/Sektionen för management

   Author : Abu Noman Sohel Rana; [2013]
   Keywords : Online banking; customer service;

   Abstract : The study has discussed a broad issue regarding technology driven banking. In addition, it has focused whether technology driven banking have increased customer service, satisfaction and reduced costs. Actually, Bangladesh is a third world developing country, fighting to improve their economy. Banking sector is not completely modern. READ MORE

4. 3. Too busy to wait in line, just click and bank online : Customer Loyalty in Web-Only Banks

   University essay from IHH, Företagsekonomi

   Author : Josefine Steinhagen; Lucile Van Kerrebroeck; [2006]
   Keywords : E-Service; Loyalty; E-Banking;

   Abstract : Traditionally, banks have always had a close relationship with their customers. They often knew them as individuals, and satisfied their needs through personal customized services. Recently, the development of electronic banking or e-banking has influenced the increasing competition within the banking industry. READ MORE

5. 4. Quality Online Banking Services

   University essay from IHH, EMM (Entrepreneurskap, Marknadsföring, Management)

   Author : Vasya Kenova; Patrik Jonasson; [2006]
   Keywords : Service quality; SERVQUAL; Online banking services; E-SQ Instrument;

   Abstract : Using an already developed model for measuring the quality of online services, the authors of this thesis have developed and later on modified a theoretical model (instrument) for measuring the quality of online banking services in particular. Using quantitative research method including the design and distribution of a questionnaire, empirical data was collected on which statistical analysis has been performed. READ MORE