Essays about: "customer satisfaction in software industry"

Showing result 1 - 5 of 11 essays containing the words customer satisfaction in software industry.

  1. 1. The Impact of Service Quality on Customer Satisfaction in Hotel Business Development : Correlation Between Customer Satisfaction and Service Quality

    University essay from Karlstads universitet

    Author : Dider Bhuian; [2021]
    Keywords : service quality; hotel industry; customer satisfaction; descriptive methodology;

    Abstract : This research aimed to study the correlation between customer satisfaction and service quality in the hotel business. It also outlines the significance of understanding customer satisfaction and how customers distinguish service delivery. Customers have changed prospects based on their consideration of service or product quality. READ MORE

  3. 2. Problem prevention using the DCOV approach : A case study on a camera monitoring system at Volvo Cars

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

    Author : Carl Larsson; Martin Magnusson; [2019]
    Keywords : DCOV; Camera Monitoring System; Customer Satisfaction; Robust Design;

    Abstract : The Swedish car manufacturer, Volvo Cars, are a pioneer in the automotive industry regarding vehicle safety. Ever since they invented the three-point seat belt, the safety aspect has been their main priority. Today, a car is equipped with new technology and is highly dependent on software solutions. READ MORE

  4. 3. A Comparative Study of Value in Agile Software Development Organizations

    University essay from Blekinge Tekniska Högskola/Institutionen för programvaruteknik

    Author : Xian Li; Qian Cao; [2017]
    Keywords : Value; Agile Software Development; Replication; Similarities and Differences;

    Abstract : Context. Agile software development mainly focuses on value creation, and the first principle of theAgile Manifesto is to deliver a valuable software to customers. In spite of the great significance of value,there are few studies investigated what value is from the perspective of industry practitioners. Objectives. READ MORE

  5. 4. Customers’ Perception on their Satisfaction about the Private Banks in a Developing Country : A perspective of Private Banks in Bangladesh

    University essay from Linköpings universitet/Företagsekonomi; Linköpings universitet/Filosofiska fakulteten

    Author : Md Mahmudul Alam Akanda; Jasmin Dzeko; [2016]
    Keywords : Customers’ perception; Customers’ satisfaction; Private banks; Developing country; American Customer Satisfaction Index ACSI .;

    Abstract : Customers’ satisfaction is a decisive factor in the development process of business which has also an effective impact on contributing a country's GDP. Private banks have been emerged over the time in developing countries where customers’ satisfaction is the driven force of banking industry investigated in Bangladesh. READ MORE

  6. 5. The Relationship between Job Quality and Customer Satisfaction in Customer Contact Centers of Pakistan

    University essay from Företagsekonomi

    Author : Ammar Arshad; Khurram Shahzad; [2013]
    Keywords : job quality; customer satisfaction;

    Abstract : Most of the researchers have discussed the phenomenon of job quality from different perspectives in Customer Contact Center. The current study has highlighted this issue by investigating the relationships of job quality within the organization and the external world. The literature of the study thoroughly discussed the issue in a symmetric way. READ MORE