Essays about: "customer satisfaction in software"

Showing result 1 - 5 of 49 essays containing the words customer satisfaction in software.

  1. 1. Designing a reactive feedback feature for end-users in web-based media software

    University essay from Umeå universitet/Institutionen för tillämpad fysik och elektronik

    Author : Jessica Dellmar; [2024]
    Keywords : User Feedback; End-user involvement; Usability; Design Thinking; User Experience;

    Abstract : Customer feedback is essential for improving a company's products or services and increasing customer satisfaction. Despite its value, user involvement faces many challenges, such as low user motivation and feedback with missing context information. READ MORE

  3. 2. Data-Driven Requirements Engineering in Agile Software Development - An Approach for Eliciting Requirements from Digital Sources in Organizations using Scrum Methodology

    University essay from Stockholms universitet/Institutionen för data- och systemvetenskap

    Author : Stylianos Georgiadis; [2023]
    Keywords : Requirement Engineering; Data-Driven Requirements Engineering; Agile Software Development; Scrum Methodology; Scrum Master; Product Owner; Development Team; User Stories; Design Science Research;

    Abstract : Nowadays, the business world is characterized by complexity since market and customer requirements are changing rapidly. Based on this assumption, providers are facing the challenge of delivering software products in shorter terms while these products remain innovative. READ MORE

  4. 3. Customer satisfaction and SST - How can these two factors come to be? : A quantitative research study on the impact of self service technology on customer satisfaction in the healthcare sector

    University essay from Umeå universitet/Företagsekonomi

    Author : Lovisa Sundin; Sai Bhalerao; [2022]
    Keywords : ;

    Abstract : The main purpose of conducting this study is to investigate the effects of factors capturingthe use of SST on attitude towards SST and customer satisfaction in the public healthcaresector. More specifically, the study examines the impact of technology readiness, needfor human interaction, perceived trust, perceived usefulness and perceived ease of use onattitude towards SST and customer satisfaction. READ MORE

  5. 4. The Efficiency of Good Software Practices : A Case Study on a Radar Meteor Analysis Software Rewrite

    University essay from Luleå tekniska universitet/Institutionen för system- och rymdteknik

    Author : Kenneth Kullbrandt; [2022]
    Keywords : software practices; computer science; rewrite; refactor;

    Abstract : Software engineering as a profession has since early on in its conception been focused with how to best maximize the quality of software. Quality in this regard is both objectively measurable things (like speed, size, and cost) and less measurable things (like conciseness, elegance, and customer satisfaction). READ MORE

  6. 5. Assessing Efficiency and Cognitive Load in Form Navigation for Operators in Combat Management Systems

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Omid Mircoram; Niklas André; [2022]
    Keywords : ;

    Abstract : In naval warfare, warships often need to perform several tasks simultaneously in an unpredictable fast-paced environment. Combat-related tasks are performed by operators in a Naval Combat Management System (NCMS). The challenging environment places high demands on the operators’ ability to work efficiently. READ MORE