Essays about: "customer satisfaction of banking questionnaire"

Showing result 1 - 5 of 8 essays containing the words customer satisfaction of banking questionnaire.

1. 1. Comparative Study of Mobile Payment Apps: Google Pay and PayPal using Nielsen’s Usability Heuristics

   University essay from

   Author : Lakshmi Srinidh Pachabotla; Cherishma Konka; [2022]
   Keywords : Google Pay; Heuristic Principles; Mobile Payment Apps; PayPal; Usability;

   Abstract : Mobile banking is a feature bringing customer transactions to the doorstep of mobile users by sitting at home. As the demand for mobile payment applications has increased, numerous payment applications are developed throughout the world. READ MORE

3. 2. Customers’ Perception on their Satisfaction about the Private Banks in a Developing Country : A perspective of Private Banks in Bangladesh

   University essay from Linköpings universitet/Företagsekonomi; Linköpings universitet/Filosofiska fakulteten

   Author : Md Mahmudul Alam Akanda; Jasmin Dzeko; [2016]
   Keywords : Customers’ perception; Customers’ satisfaction; Private banks; Developing country; American Customer Satisfaction Index ACSI .;

   Abstract : Customers’ satisfaction is a decisive factor in the development process of business which has also an effective impact on contributing a country's GDP. Private banks have been emerged over the time in developing countries where customers’ satisfaction is the driven force of banking industry investigated in Bangladesh. READ MORE

4. 3. Dealing with Darwin in a mature market : Innovating the customer for a sustainable competitive advantage (a case study of Swedish banking sector)

   University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

   Author : Paul Cabourdin; Godwill Dvuwala Jam; [2015]
   Keywords : Innovation; banking industry; innovation strategy; Dealing with Darwin;

   Abstract : Background: The banking industry is today evolving in a mature market, with a strong competition. Banks’ situation is forcing them to constantly innovate in order to keep their customers and to stay attractive for prospects. This environment is particularly true in Sweden. READ MORE

5. 4. The Impact of Complaint Management on Customers Retention : Banking Industry in Sweden and Lebanon

   University essay from Högskolan i Gävle/Avdelningen för ekonomi

   Author : Hummam Wasfi; Olena Kostenko; [2014]
   Keywords : Complaint Management; Satisfaction; Loyalty; Retention; Banks; Sweden; Lebanon;

   Abstract : Title: The Impact of Complaint Management on Customer Retention Level: Final assignment for Master Degree in Business Administration Authors: Hummam Wasfi, Olena Kostenko Supervisor: Ehsanul Huda ChowdhuryFiD Date: 2014 – June Aim: The purpose of this study is to examine or inspect the aftermath of effective complaint management structure in relevance to customer’s retention in banking industry. Design/methodology/approach: The framework is structured on the bases of determining the strength of the relationships between the following variables complaint management, customer’s satisfaction and loyalty. READ MORE

6. 5. The Impact of CRM in Customer Relationships

   University essay from Institutionen för marknadsföring (MF)

   Author : Alexander Artman; Anton Brunnberg; Jesper Westerlund; [2013]
   Keywords : CRM; Relationship; Relationship Management; Adoption of CRM; Satisfaction; Trust; Commitment;

   Abstract : CRM (Customer Relationship Management) are systems that in an efficient way help suppliers to support and keep a personal relationship to their customers. The purpose of this thesis was to investigate the role of CRM in the relationship between customer and supplier in a B2B context. The research was conducted within the banking industry. READ MORE