Essays about: "customer service in telecommunication"

Showing result 1 - 5 of 30 essays containing the words customer service in telecommunication.

1. 1. Prediction Models for TV Case Resolution Times with Machine Learning

   University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Author : Borja Javierre I Moyano; [2023]
   Keywords : Datasets; Machine Learning ML ; Prediction; Resolution Time RT ; Solve Time; TV Cases; Trouble Tickets TT ; Customer-Related Trouble Tickets Resolution Time; CRM system; BI system; Telecommunications; Dataset; Machine Learning ML ; Prediction; Resolution Time; Solve Time; TV Cases; Trouble Tickets TT ; Kundrelaterade problem Tickets Resolution tid; CRM-system; BI-system; Telekommunikationer.;

   Abstract : TV distribution and stream content delivery of video over the Internet, since is made up of complex networks including Content Delivery Networks (CDNs), cables and end-point user devices, that is very prone to issues appearing in different levels of the network ending up affecting the final customer’s TV services. When a problem affects the customer, and this prevents from having a proper TV delivery service in devices used for stream purposes, the issue is reported through a call, a TV case is opened and the company’s customer handling agents start supervising it to solve the problem as soon as possible. READ MORE

3. 2. CUSTOMER CHURN PREDICTION MODEL IN TELECOMMUNICATION SECTOR USING MACHINELEARNING TECHNIQUE

   University essay from Uppsala universitet/Statistiska institutionen

   Author : Nayema Taskin; [2023]
   Keywords : Telecommunication; Customer Retention; Churn Prediction; Machine Learning.;

   Abstract : Customer churn is a critical problem faced by telecom companies, leading to lost revenue and increased marketing costs. In the highly competitive telecommunication sector, customer retention is essential for success. It costs five to seven times more toacquire a new customer than it does to retain an existing one. READ MORE

4. 3. Moving beyond connecting things : What are the factors telecommunication service providers need to consider when developing a Data-as-a-Service offering?

   University essay from KTH/Skolan för industriell teknik och management (ITM)

   Author : SHERVIN GOHARI MOGHADAM; THOR ÅHLGREN; [2020]
   Keywords : Internet of Things; Data-as-a-Service; Telecommunication; SIM-Fleet Management; Big Data.; Internet of Things; Data-as-a-Service; Telekommunikation; SIM-Fleet Management; Big Data;

   Abstract : The Internet of Things and connected devices has been getting more and more recognition in multiple industries the last few years. At the same time, the gathering of data is withholding a more central role for both companies and civilians. READ MORE

5. 4. Agile IT Infrastructure Transformation : A Case Study of a Nordic Incumbent Telco

   University essay from KTH/Industriell ekonomi och organisation (Inst.)

   Author : TASMIAH AKHTER; TOBIAS ÅKERLIND; [2018]
   Keywords : Agile; Agile methodologies; Scrum; Kanban; SAFe; Project management; IT infrastructure transformation; IT infrastructure; Telecom; Agil; Agila metoder; Scrum; Kanban; SAFe; Projektledning; IT infrastruktur transformation; IT infrastruktur; Telekom;

   Abstract : In a growing digital economy, where demands for network services and competition from various communication-over-the-network service providers intensify, telecommunication companies need to keep up in an ever-changing environment. As there is a need to reduce time-to-market for new network services, agility becomes restrained by having to operate within large legacy IT infrastructure environments. READ MORE

6. 5. Product Differentiation Strategies and Impact of Factors Influencing the Differentiation Process : A Case study of the Mobile Telecom Service Industry of Pakistan

   University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

   Author : Yaser Qayyum; [2017]
   Keywords : Product Differentiation; Service Differentiation; Innovation; Customer Satisfaction; Service Quality; Customer Value; Value Added Services; Price; Advertising Promotion; Regulations; Competitive Imitation;

   Abstract : Telecommunication has evolved tremendously from its origin to the present. Competition has grown in the telecommunications industry. One of the idiosyncratic characteristics of the mobile telecom services industry is the offering of homogenous products/services to the whole market, which indicates services being undifferentiated. READ MORE