Essays about: "customer service in the telecom industry"

Showing result 1 - 5 of 18 essays containing the words customer service in the telecom industry.

  1. 1. Leveraging Customer Information in New Service Development : An Exploratory Study Within the Telecom Industry

    University essay from Uppsala universitet/Företagsekonomiska institutionen

    Author : Sebastian Beijer; Per Magnusson; [2018]
    Keywords : New Service Development; Customer Information; Information Technology; Information Management; Knowledge Dissemination; Data-driven Decision Making; Telecom Industry;

    Abstract : There is an increasing pressure on service firms to innovate and compete on new offerings. As our lives become more digitized through the ubiquitous connectivity by the usage of digital devices, companies are now able to collect vast amount of various data in real-time, and thus, know radically more about their customers. READ MORE

  3. 2. Product Differentiation Strategies and Impact of Factors Influencing the Differentiation Process : A Case study of the Mobile Telecom Service Industry of Pakistan

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Yaser Qayyum; [2017]
    Keywords : Product Differentiation; Service Differentiation; Innovation; Customer Satisfaction; Service Quality; Customer Value; Value Added Services; Price; Advertising Promotion; Regulations; Competitive Imitation;

    Abstract : Telecommunication has evolved tremendously from its origin to the present. Competition has grown in the telecommunications industry. One of the idiosyncratic characteristics of the mobile telecom services industry is the offering of homogenous products/services to the whole market, which indicates services being undifferentiated. READ MORE

  4. 3. Net Neutrality Implications for Internet Actors in Sweden

    University essay from KTH/Skolan för informations- och kommunikationsteknik (ICT)

    Author : Uma Nikam; [2016]
    Keywords : Net Neutrality; Business models; Machine to Machine M2M service; Video streaming service; Quality of Experience QoE ; Nätneutralitet; affärsmodeller; maskin till maskin M2M tjänster; videostreamingtjänster; Kvalitet på Erfarenhet QoE ;

    Abstract : A telecom industry is constantly looking for new ways to generate revenues by offering new and innovative services. Segmentation of customers by offering premium services to premium customers is a one way which has immense potential of revenue generation. READ MORE

  5. 4. A Collaboration in Product Service System for Telecom Networks : An "Orange and Ericsson case" study

    University essay from Linköpings universitet/Industriell miljöteknik; Linköpings universitet/Tekniska fakulteten

    Author : Avni Desai; Maria Widgren; [2015]
    Keywords : Actors and System Map; Orange; Ericsson; Ericsson’s Device Connection Platform; Mapping method; IPSO; PSS; Actors Map; System Map; Value based service; Functional sales; Value based selling; Creating value for companies; Integrated Product Service Offerings; Product Service System; PSS design and planning; PSS strategies; PSS development process;

    Abstract : The purpose of the research is to study the “Orange and Ericsson case” while developing the method Actors and System Map. The interaction between actors within Ericsson’s Device Connection Platform is investigated in order to identify improvement opportunities in the interaction between the provider and the customer. READ MORE

  6. 5. Structuring Lean Thinking in the Radio Access Network Area

    University essay from Linköpings universitet/Institutionen för ekonomisk och industriell utveckling; Linköpings universitet/Tekniska högskolan

    Author : Maribel Juarez; [2014]
    Keywords : Lean Service and Lean tools;

    Abstract : Customer’ demands, higher quality, faster and safer deliveries are some reasons for unexpected changes in the organizations. It has incremented complexity and cost. Lean production is known as a methodology to make improvements in manufacturing areas such as mentioned above and it is focused on the process of a product. READ MORE