Essays about: "customer service issue thesis"

Showing result 1 - 5 of 35 essays containing the words customer service issue thesis.

1. 1. Developing a Decision-making Framework for Supply Chain Network Reconfiguration - A Case Study at Lindab

   University essay from Lunds universitet/Teknisk logistik

   Author : Michelle-Roberta Jasinski; Louise Skaarup Johansen; [2022]
   Keywords : supply chain network; supply chain management; supply chain network design; supply chain reconfiguration; supply chain parameters; supply chain performance; change projects; Technology and Engineering;

   Abstract : Title: Developing a Supply Chain Management Framework for Decision-making: A Case Study at Lindab Authors: Michelle Jasinski and Louise Skaarup Johansen Problem formulation: Taking decisions to facilitate an efficient supply chain could be difficult and include many parameters. As an international company, Lindab has a well-developed and rather complex supply chain network. READ MORE

3. 2. A Novel Approach to Describe EdgeCloud SLA using TOSCA

   University essay from Blekinge Tekniska Högskola/Institutionen för datavetenskap

   Author : Sivakishan Atal Bihari BEESA; [2021]
   Keywords : TOSCA; SLA; Decentralized marketplace; SLA definition languages; Edge cloud; Blockchain; Hyper ledger fabric blockchain; Nubo; SLA management.;

   Abstract : Nubo is a broker-less and decentralized edge cloud marketplace that provides APIexposure for integration between entities of the marketplace, i.e., service providers and customers of edge cloud. The core functionalities of this marketplace are implemented by using Hyperledger Fabric blockchain. READ MORE

4. 3. Customers perception of Artificial Intelligence as Chatbots in CRM

   University essay from Högskolan i Halmstad/Akademin för företagande, innovation och hållbarhet

   Author : Elsa Kuylenstierna; Hanna Trägårdh; [2021]
   Keywords : CRM; customer relationship management; chatbots; artificial intelligence; ai; marketing; customer service; business administration; gen z; gen y; generations;

   Abstract : ABSTRACT  Title: Customers perception of Artificial Intelligence as Chatbots in CRM  Subject: Bachelor thesis in business administration, 15 hp  Authors: Hanna Trägårdh & Elsa Kuylenstierna  Supervisor: Klaus Solberg Söilen  Examiner: Ulf Aagerup  Keywords: Artificial intelligence, Chatbots, Customer Relationship Management, Generation Z, Generation Y  Purpose: The purpose of this study is to determine the perception Swedish customers from Gen Z and Gen Y have of companies using chatbots in customer relationship management. Furthermore the study will analyze if the different generational groups perceive chatbots in different ways. READ MORE

5. 4. Green travel onboarding – An exploration of the environmental value co-creation in tourism transportation online platforms from the millennial's perspective

   University essay from Lunds universitet/Institutionen för tjänstevetenskap

   Author : Jung-Tzu Tsai; Michaël Le; [2021]
   Keywords : Millennials; Value co-creation; Customer decision process; Tourism Transportation; Sustainability options; Environmental value; Social Sciences;

   Abstract : The carbon emissions from tourism transportation have been a significant environmental issue. Studies have tried to investigate the impacts of sustainability initiatives provided by tourism transportation on travellers, but the target group and the types of transportation are limited. READ MORE

6. 5. A comparison of rail and sea freight from Europe to Asia

   University essay from Lunds universitet/Teknisk logistik

   Author : Jackie Berg; Louise Pettersson; [2021]
   Keywords : Sea freight; Rail freight; Transportation mode selection; Asia; Transportation; Technology and Engineering;

   Abstract : Title: A comparison of rail and sea freight from Europe to Asia Authors: Jackie Berg & Louise Pettersson Supervisors: Jan Olhager, Department of Industrial Management and Logistics, Faculty of Engineering, Lund University Malin Gejde, Shipping Manager, Tetra Pak AB Background: Transportation mode selection has become a more strategic part of a well-functioning supply chain as globalization, environmental concerns, and security requirements have become more important. Currently, sea freight is the most used transportation mode for Tetra Pak when transporting goods between Europe and Asia. READ MORE