Essays about: "customer service kpi"

Showing result 1 - 5 of 8 essays containing the words customer service kpi.

  1. 1. Sustainable logistics service providers : A qualitative case study of future technology and IT solutions attributes for 3PL clients

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Amanda Skärbo Jonsson; [2022]
    Keywords : logistics; third-party logistics; inter-organizational relationship; key performance indicators; sustainable balanced scorecard; technical warehouse solution; sustainability; attribute; logistik; tredjepartslogistik; interorganisatoriska relationer; resultatindikationer; hållbart balanserat styrkort; teknisk lagerlösning; hållbarhet; attribut;

    Abstract : The growing demand for commerce has disrupted the market's supply chains. To manage the customer demands, contracting a third-party logistics (3PL) can help make the chain more resource efficient. Actions such as implementing sustainable technology and IT infrastructure are important to invest in. READ MORE

  3. 2. Boost your spare parts supply - A case study on cooperation terms in the spare parts supply chain focused on the supplier-buyer dyad

    University essay from Lunds universitet/Teknisk logistik

    Author : Måns Krantz; Anders Fasth Gillstedt; [2021]
    Keywords : Purchasing; After-Sales; Spare Parts; Supply Chain Management; Supplier Collaboration; Consignment Stock Strategy; Technology and Engineering;

    Abstract : Purchasing has become an increasingly important function in manufacturing companies, as it accounts for a large extent of total spending and influences a company's competitive position. It is relevant for Tetra Pak, a global manufacturer of packaging and processing solutions, active since the 1950s. Tetra Pak has over 100. READ MORE

  4. 3. How to Make Promotions Work in a Cost-efficient Context - A Case Study at Lantmännen

    University essay from Lunds universitet/Teknisk logistik

    Author : Caroline Vitasp; Helena Nyman; [2016]
    Keywords : Promotions; Promotion Planning; Cross‑functional Processes; Supply Chain Configuration; Strategy Alignment; Customer Service Level CSL ; Key Performance Indicators KPI ; Sales and Operations Planning S OP ; Master Scheduling MS ; Cost‑efficiency; Market Responsiveness; Technology and Engineering;

    Abstract : Problem -­‐‑ Promotions are the main reason for a majority of stock out situations and increases the amount of waste for perishable items, and strong competition within grocery retail has led to a significant increase in frequency and depth of promotions since the late 20th century. Lantmännen Cerealia has identified problems with low customer service levels (CSL) during promotions and lack of long term planning in general. READ MORE

  5. 4. Finalization of a lean manufacturing process within the customer support service of Latécoère

    University essay from KTH/Industriell produktion

    Author : Thomas Cadro; [2013]
    Keywords : ;

    Abstract : This master thesis proposes the implementation of a Lean Manufacturing process within the customer support service of Latécoère. The origin of the need comes from a demand of our most important customer: Airbus, to set up a Lean process based on Value Stream mapping (VSM). When I arrived in January in Latécoère, the process was already started. READ MORE

  6. 5. Fourth-party logistics: A case study on performance measurement

    University essay from IHH, Företagsekonomi

    Author : Petrus Petersson; Timmy Robert Zantvoort; [2012]
    Keywords : Performance measurement; KPI; Framework; BSC; EFQM; 4PL; 3PL; Reverse logistics; Construction logistics;

    Abstract : The number of Fourth-Party Logistics providers (4PLs) is growing. Researchers have expressed the importance of measuring the performance of a business, but still there are only a few customised performance measurement frameworks developed for logistic service providers. READ MORE