Essays about: "customer service orientation thesis"

Showing result 1 - 5 of 13 essays containing the words customer service orientation thesis.

1. 1. The Development of Capabilities for Servitization from a Dynamic Capability Perspective : a single-case study within the context of product-oriented servitization

   University essay from Högskolan i Halmstad/Akademin för företagande, innovation och hållbarhet

   Author : Jacob Brandin; David Hugne; [2022]
   Keywords : Servitization; Dynamic Capabilities; Service Strategy; Product-Service Systems; Product-Service Orientation; Organizational Transformation; Capabilities for Servitization; Capabilities;

   Abstract : Purpose – The purpose of this master thesis was to extend the understanding of the capabilities needed to enable the organizational transformation required throughout the servitization process. This research aims to identify what capabilities for servitization were important for the case company and understand how these capabilities were developed by adopting a dynamic capability perspective. READ MORE

3. 2. The Exploring Digital Framework: A Comparative Case Study within the Swedish Manufacturing Industry

   University essay from Lunds universitet/Produktionsekonomi

   Author : Daniel Ögren; [2020]
   Keywords : Exploring Digital Framework; Digitalization; Digital Agenda; Digital Disruption; Digital Strategy; Digital Business Strategy; Digital Transformation; Digital Drivers; Digital Challenges; Digital Debt; Digital Surplus; Digital Roadmap; Swedish Manufacturing Industry; Servitization; Techquilibrium; Business and Economics; Technology and Engineering;

   Abstract : Title: The Exploring Digital Framework: A Comparative Case Study within the Swedish Manufacturing Industry Author: Daniel Ögren Supervisors: Carl-Johan Asplund (LTH), Jonathan Bergsteen (Triathlon Group), Fredrik Wadsten (Triathlon Group) Background: As new digital technologies and concepts arise, the inherent meaning of digitalization broadens. Consequently, companies experience increasing complexity of setting digital priorities and successfully carrying through digital initiatives. READ MORE

4. 3. Moving from customer feedback to organizational learning : A case study of a Swedish DSO

   University essay from KTH/Skolan för industriell teknik och management (ITM)

   Author : Alexander Skogsberg; Marja Wedberg; [2019]
   Keywords : customer feedback; customer-orientation; knowledge transfer; regulated monopoly; kundfeedback; kundorientering; kunskapsöverföring; reglerat monopol;

   Abstract : Customer-orientation is a strategy that has been adopted by many organizations. This strategy refers to the ability to assess the customer's perception of the service quality, for instance through customer feedback. Customer feedback can be acquired through surveys or given to the frontline employees. READ MORE

5. 4. Process Improvement Strategy for Public Sector Organizations : A case study at Linköping Municipality - MoS department

   University essay from Linköpings universitet/Logistik- och kvalitetsutveckling

   Author : Deepika Dronamraju; [2018]
   Keywords : Process Improvements; Strategy; Public Sector; Municipal Organization; Municipalities; Six Sigma; Lean; Customer Orientation; Customer Satisfaction.;

   Abstract : The public-sector organizations have been in limelight for research work about the implementation of various quality management approaches with the evolution of process management ideology into this sector. The awareness among the citizens regarding their rights and demand for qualitative service has been increased which led to the focus on the quality management approaches like Six Sigma and Lean. READ MORE

6. 5. The Impact of Strategy to Real Time Chat Process : A Qualitative Multi-Method Study in the E-commerce Context

   University essay from Umeå universitet/Företagsekonomi

   Author : Dinesh Damodaran; Fanni Helminen; [2016]
   Keywords : ;

   Abstract : While retail e-commerce keeps on clicking the examination of its strategic business and operations requirements for success emerges as crucial. In terms of achieving competitive advantage, no longer is it sustainable for e-retailers to solely focus on traditional dimensions of providing high quality and low cost for their target customers. READ MORE