Essays about: "customer service web thesis"

Showing result 21 - 25 of 47 essays containing the words customer service web thesis.

  1. 21. User-centric Web-based System for Visualization of NIS-data for Layman Users

    University essay from KTH/Geoinformatik

    Author : Fredrik Hilding; Ella Syk; [2016]
    Keywords : NIS; Open Source; OpenLayers; User-Centered Design; Visual Analytics;

    Abstract : Spatial data is playing a bigger role within many fields outside of Geographic Information Systems (GIS) and spatial analysis. With more and more users with varying levels of previous spatial analysis experience using this kind of data, there is a growing demand on how this information is best presented to the user. READ MORE

  3. 22. IT Product Realization Process towards Marketing Consultancy Automation – Case Study: Customer Value Sweden AB

    University essay from KTH/Skolan för informations- och kommunikationsteknik (ICT)

    Author : Georgios Paralykidis; [2015]
    Keywords : Management consultancy; marketing analysis; automation; Customer Value; web service; JBoss application server; Java EE.;

    Abstract : Management consulting is a growing field [1] that is of great importance for organisations to optimise their performance and develop plans for future improvements. In the recent years, many companies use experienced consultants in order to create a strong competitive advantage to withstand the competition and to easily find solutions suitable to different problems. READ MORE

  4. 23. The Migration Measurement Model - How to Measure the Success of a Channel Migration in Customer Support

    University essay from Lunds universitet/Produktionsekonomi

    Author : Anna Rengstedt; [2014]
    Keywords : customer migration; web-based self-service; service channels; support metrics; customer behavior; Technology and Engineering;

    Abstract : Purpose: The purpose of this thesis is to develop a theoretical framework that enables a company to measure the success of an initiative that migrates customers from one channel to another, in order to improve or upgrade the way of handling customer support between the company and its end customers. Methodology: The strategy for this thesis was to carry out an iterative case study - theory-led by explaining the causes of events and processes from the literature, and discovery-led by exploring the key issues in ACTIVE Network‟s migration. READ MORE

  5. 24. Green Practices in the Grocery Store - A case study of Coop’s application of green strategies in store

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Paulina Sundqvist; [2013]
    Keywords : csr; green retailing; store employees; green strategies; green practices; Social Sciences;

    Abstract : Corporate social responsibility (CSR) is getting increasing interest both in theory and practice. Retailers are increasingly integrating their responsibility to environmental, social and economic their business strategies and practices. READ MORE

  6. 25. Smart Clustering System for Filtering and Cleaning User Generated Content : Creating a profanity filter for Truecaller

    University essay from KTH/Skolan för informations- och kommunikationsteknik (ICT)

    Author : Arvin Moradi; [2013]
    Keywords : Java; REST; Jersey; filter; linear function; MongoDB; Maven; String matching; algorithm; B-Tree; Hashmap; Aho-Corasick;

    Abstract : This thesis focuses on investigating and creating an application for filtering user-generated content. The method was to examine how profanity and racist expressions are used and manipulated to evade filtering processes in similar systems. Focus also went on to study different algorithms to get this process to be quick and efficient, i.e. READ MORE