Essays about: "customer service"

Showing result 1 - 5 of 1393 essays containing the words customer service.

  1. 1. Exploring servitization practices in the European Automotive industry: Cross-country case study between France and Sweden - A multiple case study

    University essay from Göteborgs universitet/Graduate School

    Author : Nathan Lambert; Kajsa Lindström; [2023-07-19]
    Keywords : servitization; automotive industry; mobility as a service; qualitative analysis; service-dominant business logic; technology; traditional manufacturers; external environment;

    Abstract : This thesis contributes to the existing literature on servitization through a qualitative cross-country case study investigating the phenomenon in the automotive industry, focusing on the experiences of firms in France and Sweden. The current conceptualisation of servitization is limited in its ability to fully capture the complexity of the phenomena observed. READ MORE

  2. 2. Factors influencing effective safety stock dimensioning in inventory management - A case study within the automotive industry

    University essay from Göteborgs universitet/Graduate School

    Author : Ikram Saady; Melisa Petkovska; [2023-07-03]
    Keywords : Safety stock; Inventory management; Safety stock uncertainties; Safety stock level challenges; Safety stock level factors;

    Abstract : Poor inventory management affects many companies today which has a negative impact on both company profits and the level of customer service provided. A critical aspect of inventory management involves maintaining a balance between safety stock levels and customer service level. READ MORE

  3. 3. Staying Afloat - Examining the Resilience of the European Inland Waterway Transportation Industry in the Face of Climate Related Disruptions: A Policy and Resilience Analysis

    University essay from Göteborgs universitet/Graduate School

    Author : Linnea Ahlgren; Hibaakh Jamac; [2023-07-03]
    Keywords : Climate Change; Inland Waterway Transportation; Inland Barge Companies; Inland Ports; Policies and Initiatives; Adaptation; Extreme Weather;

    Abstract : Due to its lower emissions in comparison to other modes of transport, inland waterway transportation (IWT) has been increasingly considered a sustainable option by the European Union (EU), prompting a focus on transitioning towards it in recent years. However, the impact of climate change has led to a rise in extreme weather events, including floods and droughts, over the past few decades. READ MORE

  4. 4. Evaluating sensor accuracy and repeatability in gasketed plate heat exchangers

    University essay from Lunds universitet/Avdelningen för Biomedicinsk teknik

    Author : Nils Engman; [2023]
    Keywords : Sensors; IoT; Heat Exchangers; Technology and Engineering;

    Abstract : Alfa Laval has connected sensors to their gasketed plate heat exchangers (gphe) to extend their customer service offering. To develop this service further the flow through the GPHE is needed. In this thesis, the objective was to evaluate an inexpensive flow switch and two sensor kits that measure pressure and temperature. READ MORE

  5. 5. Brand Loyalty in the Context of Digital Food Retail : Understanding customer behaviour of meal kit delivery services towards brand loyalty: a focus on HelloFresh

    University essay from

    Author : Yiming Yuan; Ziying Lai; [2023]
    Keywords : ;

    Abstract : Abstract Background: Despite an increase in popularity, the meal kit delivery service is facing the challenge of high cancellations and difficulty with customer retention. As it is a comparatively novel concept in the context of digital food retail, more scholarly research should be conducted. READ MORE