Essays about: "customer service"

Showing result 1 - 5 of 1132 essays containing the words customer service.

  1. 1. The Role of Service Design in Startups: Exploring Potential Benefits and Challenges from Service Designers’ Perspectives

    University essay from Göteborgs universitet/Graduate School

    Author : Viktor Pantazis; Marwan Otrok; [2020-07-23]
    Keywords : Service Design; Startup; Lean Startup Method; Value Co-creation; Service-Dominant Logic; Innovation; Service Science; Business Development; Entrepreneurship; Management; Marketing; Design Thinking; Business Model; Co-design;

    Abstract : The rapid and constant changes taking place in the modern business world together with an increased globalcompetition is making it more urgent for companies to introduce innovative offerings at a faster pace.Purchasing decisions by customers are not solely based on function anymore, there is an increasing demandfor intuitive and seamless experiences from the products and services that they interact with. READ MORE

  2. 2. INNOVATION DIFFUSION AT SMART EYE - How can Smart Eye influence the rate of diffusion of their product SAIDMS?

    University essay from Göteborgs universitet/Graduate School

    Author : Angus Palmberg; [2020-07-23]
    Keywords : ;

    Abstract : Road accidents cause millions of deaths and cost around 3% of annual GDP for mostcountries every year, 80-90% of which are due to human error. European and Chineseauthorities have put regulations in place, calling for increased use of advanced monitoringsystems which can reduce fatalities and costs associated with road accidents. READ MORE

  3. 3. Value Creation in the Banking Industry - A comparative case study of how value is proposed by two Swedish banks from a S-D logic perspective

    University essay from Göteborgs universitet/Graduate School

    Author : Alexandra Kjöllerström; Beatrice Sörby; [2020-07-23]
    Keywords : Service Dominant Logic; Retail Banking; Value Proposition; Co-creation of Value; Service Innovation; Digitalization;

    Abstract : This study examines how two banks with different digital strategies and customer interactionapproaches propose value propositions. Digitalization is reshaping industrial fundamentals aswell as leading to changes in the value proposition of companies’ business models. READ MORE

  4. 4. Enabling Business Transformation through Servitization: The role of Open Innovation and Collaboration Strategies in Commercial Real Estate - A multiple Swedish businesses empirical analysis

    University essay from Göteborgs universitet/Graduate School

    Author : Matteo Consiglio; [2020-07-22]
    Keywords : Servitization; Commercial Real Estate; Open Innovation; Collaboration; Business transformation; Product-service-systems;

    Abstract : Commercial real estate industry is undergoing some major transformations that are disrupting its traditionaldynamics and imposing to companies a proactive response. Technological advancements, new businessmodels and changing in client needs create the conditions to reorient the solutions towards a more completecustomer experience by providing services aiming to solve the complex user’s problems. READ MORE

  5. 5. Servitization in Manufacturing - The case of ABB Kabeldon

    University essay from Göteborgs universitet/Graduate School

    Author : Hanna Sekander; Hugo Firmo; [2020-07-22]
    Keywords : Servitization; Business Models; Manufacturing; Product-Service Systems; Key Motivators; Challenges;

    Abstract : In this qualitative case study, the phenomenon of servitization is analysed for ABBKabeldon, a conventional manufacturer located in Sweden, with the purpose offinding the factors that influence the servitization potential of cable distributioncabinets and how best to address them. The conclusion reached is that thefactors can be divided into key motivators, the rationale for the strategy, andchallenges, the hurdles that lead some companies to a service paradox. READ MORE