Essays about: "customer service"

Showing result 11 - 15 of 1405 essays containing the words customer service.

  1. 11. Orchestrating the service encounter in a digital era: How the presence of a greeting online service agent affects customers' experience of visiting a home electronics e-store

    University essay from Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

    Author : Oskar Eskilsson; Elizabeth Lopez Alushkina; [2023]
    Keywords : Service encounter; Social presence; Mere presence; E-commerce;

    Abstract : The service encounter is to an increasing extent being transported to an online context. Companies are more and more often trying to create an initial point of contact when a customer enters a website. READ MORE

  3. 12. Low-No code Platforms for Predictive Analytics

    University essay from Luleå tekniska universitet/Institutionen för system- och rymdteknik

    Author : Soma Karmakar; [2023]
    Keywords : Low code; no code; Predictive analytics; databricks; azure; AWS; Google cloud;

    Abstract : In the data-driven landscape of modern business, predictive analytics plays a pivotal role inanticipating and mitigating customer churn—a critical challenge for organizations. However, thetraditional complexities of machine learning hinder accessibility for decision-makers. READ MORE

  4. 13. Predicting user churn using temporal information : Early detection of churning users with machine learning using log-level data from a MedTech application

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Love Marcus; [2023]
    Keywords : User churn; Customer attrition; Artificial neural networks; Log-level analysis; Random forests; Decision trees; Användarbortfall; Kundbortfall; Artificiella neurala nätverk; logganalys; Slumpskogar; Beslutsträd;

    Abstract : User retention is a critical aspect of any business or service. Churn is the continuous loss of active users. A low churn rate enables companies to focus more resources on providing better services in contrast to recruiting new users. READ MORE

  5. 14. Evaluating the potential of circular food waste management : A focus on insect feed utilization

    University essay from KTH/Hållbar utveckling, miljövetenskap och teknik

    Author : Jenny Eliasson; [2023]
    Keywords : Circular economy; Circular Business Models; BSF; Mealworm; Barriers; Drivers; Cirkulär ekonomi; Circkulära affärsmodeller; Soldatfluga; Mjölmask; Barriärer; Drivkrafter;

    Abstract : Approximately a third of all food produced globally is thrown away, causing both unnecessary environmental impact and unnecessary costs for producers and consumers. Food waste occurs in all steps in the supply chain, from primary production to retail stores, restaurants, and households. READ MORE

  6. 15. Beyond the Plate : A qualitative study on atmospheres impact oncustomer experiences in the Swedish restaurantindustry.

    University essay from Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

    Author : Victor Eskilsson; Sarah Wahlund; [2023]
    Keywords : Consumer experience; Atmosphere; FAMM-model; Customer Journey Canva;

    Abstract : This thesis was conducted to get a better understanding on how the atmosphereimpacts a restaurant experience in Sweden. To investigate which factors influence arestaurant's atmosphere, the customer journey model and FAMM-model will beutilized. READ MORE