Essays about: "customer supplier interaction"

Showing result 1 - 5 of 20 essays containing the words customer supplier interaction.

  1. 1. Design Development of an Energy Supplier Application Focusing on the User Experience

    University essay from Lunds universitet/Ergonomi och aerosolteknologi

    Author : Ayla Borglund; Julia Giver; [2019]
    Keywords : UX; UI; Interaction design; User test; Prototyping; Environmental awareness; Technology and Engineering;

    Abstract : What do customers want from an energy supplier application? To meet the increasing digitalization of the society, the energy supplier Kraftringen strives to create a new application that will match the customer’s needs and Kraftringen’s vision. This thesis was performed in order to present a user interface proposal of Kraftringen’s new application, to improve the user experience. READ MORE

  2. 2. Proactive practices to prevent value co-destruction in knowledge-intensive business services : A multiple-case study on knowledge-intensive businesses in the Swedish IT-industry

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF); Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Andreas Hagman; Viktor Zivkovic; [2019]
    Keywords : Knowledge-intensive business services KIBS ; value co-creation; value co-destruction; interaction; resource integration; customer participation and miscommunication;

    Abstract : Interactions are of critical importance in business-to-business contexts, and value seems to be influenced by the interactions between the supplier, customer and other third parties where these interactions co-creates value. However, as the literature has mostly focused on the positive value co-creation, the interactions that result in failure is instead co-destroying value. READ MORE

  3. 3. The future of digital platforms : An exploration of Generation Z’s needs and expectations

    University essay from KTH/Teknisk informationsvetenskap

    Author : Loviisa Jenny Maria Läärä; [2018]
    Keywords : Multisided platforms; Generation Z; platform-based innovations; Information and communication technologies; Multisided-plattformar; Generation Z; Platform-baserade innovationer; Information och kommunikationsteknik;

    Abstract : In today’s platform economy, the postal industry has been disrupted with emerging technologies and changing consumer needs. While the physical letter volumes continue to decrease, postal operators seek new sources of customer value through digital innovations. READ MORE

  4. 4. Accelerating Service Innovation with Global Account Management – A Case Study at a Manufacturing MNC

    University essay from Lunds universitet/Innovationsteknik

    Author : Emma Malmström; [2017]
    Keywords : Service Innovation; Global Account Management; Customer Needs; Customer-Driven Innovation; Speed to Market; Business and Economics; Technology and Engineering;

    Abstract : Title: Accelerating Service Innovation with Global Account Management – A Case Study at a Manufacturing MNC Author: Emma Malmström – Master of Science in Industrial Engineering and Management, [email protected] READ MORE

  5. 5. Internet of Things and connected home living : - A case study on how manufacturing firms in the kitchen and furniture industry is implementing and developing IoT products and services

    University essay from KTH/Industriell ekonomi och organisation (Inst.)

    Author : Alexander Jaworska Persson; [2017]
    Keywords : Internet of Things; IoT; blue ocean strategy; dynamic capabilities; changing environments; challenges; business model; kitchen and furniture industry;

    Abstract : This thesis provides insight to the dynamics that come with the emergence of IoT in the furniture and kitchen manufacturing industry. The study is empirically grounded in an explorative case study that involves interviews with six manufacturing companies in the different industry sectors. READ MORE