Essays about: "customers’ perception regarding quality"

Showing result 1 - 5 of 13 essays containing the words customers’ perception regarding quality.

1. 1. Last Mile Delivery - Examination of Customer Satisfaction regarding Parcel Lockers

   University essay from

   Author : Valerie Brunner; Wanda Majcher; [2022]
   Keywords : Parcel Lockers; Customer Satisfaction; Last Mile Delivery; Satisfaction Model; Last Mile Delivery Place; Self-Collection Service;

   Abstract : Background: The strong growth of e-commerce and the connected last mile delivery problems as well as the increasing customer demands have driven forward delivery innovations in the past years. One of them, parcel locker networks, were developed and have been growing for several years. READ MORE

3. 2. Words are just words until they appear in action, right? - Sustainability reporting and its significance for customers in the Swedish fast fashion industry

   University essay from Göteborgs universitet/Företagsekonomiska institutionen

   Author : Clara Grönberg; Irma Weberg Ekelund; [2020-07-09]
   Keywords : Sustainability Reporting; Swedish fast fashion industry; CONI-model; Consumer preferences; Consumer perception; Environmental sustainability;

   Abstract : Background and Problem: The awareness towards environmental sustainability has increased rapidly both in society and among clothing companies’ stakeholders, e.g. the customers buying their products. This awareness affects the fast fashion industry which is one of the most polluting industries. READ MORE

4. 3. Fostering Continuous Improvement and Innovation Through the Complaints Process : A case study at a global manufacturing company

   University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

   Author : Elias Tinkler; Patrik Westlin; [2020]
   Keywords : Complaints management; Quality management; Knowledge management; Exploitative and explorative quality management; Performance measurements;

   Abstract : Quality and innovation are central elements in a successful business, where organizations are not solely looking to satisfy existing customers with high quality but to create novel solutions for future customers as well. As a result, addressing both concepts are vital for sustaining business longterm, which has led to a conflict regarding where companies should allocate their efforts. READ MORE

5. 4. Factors Influencing Consumer Perception Regarding Cosmetics Purchase : A study on Bangladeshi consumers

   University essay from Högskolan i Gävle/Avdelningen för ekonomi

   Author : Krisnendu Mahalder; Syed Millatur Rahman; [2020]
   Keywords : Perception; Consumer perception; Factors Influencing Consumer Perception; Cosmetics Consumers in Bangladesh;

   Abstract : Aim and method: This study aims to investigate the consumer behavior of the cosmetics customers and the consumer perception about the available local and foreign branded cosmetics products in Bangladesh. To achieve the purpose of the study, an effective mixture of qualitative and quantitative method has been utilized by conducting interviews and online survey with local businesspersons and consumers of cosmetics in Bangladesh respectively. READ MORE

6. 5. Moving from customer feedback to organizational learning : A case study of a Swedish DSO

   University essay from KTH/Skolan för industriell teknik och management (ITM)

   Author : Alexander Skogsberg; Marja Wedberg; [2019]
   Keywords : customer feedback; customer-orientation; knowledge transfer; regulated monopoly; kundfeedback; kundorientering; kunskapsöverföring; reglerat monopol;

   Abstract : Customer-orientation is a strategy that has been adopted by many organizations. This strategy refers to the ability to assess the customer's perception of the service quality, for instance through customer feedback. Customer feedback can be acquired through surveys or given to the frontline employees. READ MORE