Essays about: "customers complain"
Showing result 1 - 5 of 6 essays containing the words customers complain.
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1. Are companies in Luleå not responding to negative reviews - and are consumers in Luleå reading the reviews?
University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälleAbstract : People's engagements in social communities online have over recent years proven to be of great importance on others' opinions when purchasing products. Word-of-Mouth (WOM) has been around since ancient times and is a concept about consumers communicating with each other about their experience about services and products. READ MORE
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2. Discovering Consumer Complaint Behavior in Online Food Delivery
University essay from Lunds universitet/Institutionen för tjänstevetenskapAbstract : Online food delivery is becoming increasingly popular and has attracted more and more attention of scholars. However, the study on online food delivery faces a gap of consumer complaints. Those complaints can help service providers improve their service and business. READ MORE
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3. Customer Loyalty: A case study of a local bank in Sweden
University essay from Internationella HandelshögskolanAbstract : Background: The financial services industry is a highly competitive and fragmented market. Firms are realizing the need and advantage of retaining customers rather than only focusing on acquiring new customers. Managers should focus on increasing customer satisfaction and communication levels as well as providing higher service quality. READ MORE
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4. The pattern of customer complaint behaviour in public transportation :
University essay from Fakulteten för ekonomi, kommunikation och ITAbstract : Service providers must understand that they have to provide customer-perceived value, if they want to stay in business. One of the best ways to determine customer-perceived value is to encourage customer complaint. This will make it easier to identify areas of the service process which the consumer believes must be improved. READ MORE
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5. Filtering service recovery feedback : A Case study research at Handelsbanken, Uppsala city
University essay from Företagsekonomiska institutionenAbstract : Research has shown that companies encourage customers to complain and gather huge amounts of service recovery information, although most of this information isn´t used by the companies. Our purpose with this thesis is to explore what determines the filtering of service recovery feedback, and if possible to identify its underlying reasons. READ MORE