Essays about: "customers service in banks"

Showing result 1 - 5 of 67 essays containing the words customers service in banks.

  1. 1. The sudden rise of neobanks and the threat it poses upon the traditional banking system.

    University essay from Jönköping University/Internationella Handelshögskolan

    Author : Victor Lindström; Olof Nilsson; [2023]
    Keywords : ;

    Abstract : The aim of this paper is to investigate the emergence of neobanks in the financial services industry, and whether they pose a threat to traditional banks. To successfully answer this, gaps in previous research and studies were examined to generate three research questions. READ MORE

  3. 2. Investigating the Adoption of Blockchain Technology for Cross-Border Payments in the Swedish Financial Industry : A Diffusion Theory Approach through Expert Interviews

    University essay from Linnéuniversitetet/Institutionen för informatik (IK)

    Author : Dion Ijeh; Indah Puji Rahayu; [2023]
    Keywords : Cross border payment transactions; international payments; blockchain technology; blockchain; smart contract; DLT; cryptocurrency; diffusion of innovation theory; thematic analysis; blockchain adoption; financial industry; Qualitative Research; DOI;

    Abstract : The adoption of blockchain technology for cross-border payments is not an easy task.However this qualitative study further investigates the connotations associated with adoptionof blockchain in cross-border financial transactions within Swedish financial institutions suchas banks, fintech, and credit management service companies. READ MORE

  4. 3. Bankens roll vid generationsskifte av skogsfastigheter : en studie av intressenters tjänstebehov

    University essay from SLU/Dept. of Forest Economics

    Author : Alice Sjölund; [2023]
    Keywords : fallstudie; fastighetsöverlåtelse; finansiell rådgivning; relationsmarknadsföring; semistrukturerade intervjuer; tjänstekvalitet;

    Abstract : Sveriges totala landareal består av cirka 28 miljoner hektar skogsmark. Tillsammans äger cirka 311 000 privata skogsägare drygt 50 procent av den svenska skogsarealen. Ägarbyten bland dessa skogsfastigheter sker kontinuerligt. READ MORE

  5. 4. The E-krona and Traceability of Your Payment Data : An analysis of the fundamental differences and privacy-related impacts of the Riksbank’s e-krona pilot in comparison with card-based transactions

    University essay from Uppsala universitet/Juridiska institutionen

    Author : Lovisa Stenbacka; [2022]
    Keywords : e-krona; traceability; payment data; data protection; law; financial secrecy; AML; rule of law; democracy; technology; legal informatics; legal policy; law and technology; constitutional provisions; DLT; blockchain; wallet-id; information security; fintech; financial technology; the Riksbank; central bank; money; Riksbanken; finansiell teknologi; e-kronan; digital centralbanksvaluta; statlig kontroll; centralbank; konstitutionella förpliktelser; demokrati; skydd för betaldata; skydd för personuppgifter; finansiell sekretess; banksekretess; penningtvätt; informationsteknologi; rättsinformatik; rättspolitik;

    Abstract : The Riksbank is currently investigating the possibility of producing a Central Bank Digital Currency in Sweden, called “e-krona”, implemented through an “e-krona network” on a platform based on Distributed Ledger Technology. By applying the methodology of legal dogmatics, legal informatics, and a legal policy perspective, this thesis examines and analyses some of the fundamental differences in Sweden’s current payment system for transactions at the point of sale, comparing debit card-based transactions with payments using the model of the Riksbank’s e-krona pilot. READ MORE

  6. 5. Exploring Affordances of AI Banking Chatbots : Towards Understanding on How Chatbots Create Value for Customers

    University essay from Uppsala universitet/Informationssystem

    Author : Chanaka Gunathilaka; [2022]
    Keywords : Affordances; Artificial Intelligence; Banking; Chatbots; Customer Value;

    Abstract : In the realm of Artificial Intelligence (AI), Chatbots have become a widely used technology for streamlining the services between organizations and consumers. The present study advances the understanding of human-AI interactions by producing new knowledge on chatbot affordances and customer value creation. READ MORE