Essays about: "developing a model for customer satisfaction"

Showing result 1 - 5 of 21 essays containing the words developing a model for customer satisfaction.

1. 1. Enhancing Stock Management Efficiency at Excillum AB

   University essay from KTH/Produktionsutveckling

   Author : Clive Carvalho; [2023]
   Keywords : Safety Stock; Inventory Management; Stock Management; EOQ; Order Quantity; Reorder Point; Inventory Optimisation; Inventory control; MTO; Customer order time; Lead time; Demand; Säkerhetslager; Lagerhantering; Lagerhantering; EOQ; Orderkvantitet; Återbeställningspunkt; Lageroptimering; Lagerkontroll; MTO; Kundordertid; Ledtid; Efterfrågan;

   Abstract : This thesis work aims to improve the stock management system of Excillum AB, a Stockholm-based company that specializes in high-performance X-ray sources. The current stock management system has limitations, resulting in gaps when managing the inventory. READ MORE

3. 2. SMARTQUAL LITE : Assessing the Property Management’s Technological Service Quality of Office Buildings in Stockholm

   University essay from KTH/Fastighetsföretagande och finansiella system

   Author : David Lindström; [2023]
   Keywords : PropTech; Smart Buildings; Smart Real Estate; Property Management; Service Quality; Customer Experience; Tenant Satisfaction; PropTech; Smarta byggnader; Smarta fastigheter Fastighetsförvaltning; Servicekvalitet; Kundupplevelse Hyresgästnöjdhet;

   Abstract : This master's thesis presents the development of a conceptual model, SMARTQUAL LITE, designed to measure and evaluate the quality of services delivered by smart buildings. The purpose of this research is to provide a foundation for a comprehensive service quality model, SMARTQUAL, enabling smart building service providers to enhance their service offerings and effectively meet tenant demands. READ MORE

4. 3. Greening the Supply Chain in a modified EMS increases Customer's Satisfaction: : (Considering Life Cycle Perspective Combined with Design and Development in ISO 14001)

   University essay from Högskolan i Halmstad

   Author : Amani Abdalla Bakheit; [2021]
   Keywords : Environmental System- Green Supply Chain- Management-ISO 14001-Design and Development -Life Cycle Perspective- Key Performance Indicator- Management-Customer s Satisfaction;

   Abstract :  The green supply chain concept occurs to mitigate environmental degradations and controlair, water and waste pollution through the adoption of green practices in manufacturing andbusiness operations. The essential ideology behind green concept is to enhance environmental sustainability. READ MORE

5. 4. Optimization of aftermarket logistics with dual supply chains for Sandvik AB

   University essay from Lunds universitet/Institutionen för teknisk ekonomi och logistik; Lunds universitet/Teknisk logistik

   Author : Gopalakrishnan Srinivasan; Akshay Hingmire; [2020]
   Keywords : Technology and Engineering;

   Abstract : Background: Aftermarket logistics is important for a manufacturing company to maintain customer satisfaction in the long run. However, the supply chain set for aftermarket parts is equally crucial as the original equipment. Modification or optimization of the logistics systems for slow-moving aftermarket items is inevitable. READ MORE

6. 5. Satisfaction, Trust and Loyalty following Returns in E-commerce – A Conceptual Model : A quantitative study on the return process from a consumer perspective.

   University essay from Umeå universitet/Företagsekonomi

   Author : Nils Fohlin; Gustav Hultman; [2020]
   Keywords : Satisfaction; Trust; Loyalty; E-commerce; Returns; Return Process;

   Abstract : The purpose of this study is to explore how the return process in e-commerce affects customers’ return satisfaction, trust and loyalty by developing a conceptual model of these relationships. An additional aim is to investigate how return satisfaction is correlated to trust and loyalty and finally to investigate how trust mediates the relationship from return satisfaction to loyalty. READ MORE