Essays about: "e servqual"

Showing result 1 - 5 of 8 essays containing the words e servqual.

1. 1. Healthcare Management : Measuring patient satisfaction of service quality in Swedish dental clinics

   University essay from Högskolan i Halmstad/Akademin för ekonomi, teknik och naturvetenskap

   Author : Subhadra Namana; Sanar Al-Dori; [2018]
   Keywords : Healthcare management; dental clinics; patient satisfaction; Sweden; factors; Service quality;

   Abstract : ABSTRACT:Healthcare management is a field that is related to management, leadership, and service of anorganization. Due to high competition and change in the environment of healthcare organizations,managers need to embrace the innovation to respond to those changes and make the organizationsuccessful by improving the process, structure, and culture of the organization as well as to provideefficient and effective care that will lead to achieve patient satisfaction. READ MORE

3. 2. Service quality and its effect on customer satisfaction in online-banking : A quantitative study about the relationship between service quality and customer satisfaction

   University essay from Högskolan Kristianstad/Fakulteten för ekonomi

   Author : Oliver Bacetic; Adam Persson; [2018]
   Keywords : Customer satisfaction; Service quality; e-SERVQUAL; SSTs; TAM;

   Abstract : The continuous development and expansion of online-banking have significantly changed the way of conducting banking errands. The traditional bank is gradually perishing as online-banking takes over, leading customers and banks to acquire new ways of communicating. READ MORE

4. 3. Impact of service quality on  customer satisfaction

   University essay from Högskolan i Gävle/Avdelningen för ekonomi

   Author : EHIGIE Johnson; Jesse Karley; [2018]
   Keywords : Service Quality;

   Abstract : Title: Impact of service quality on customer satisfaction. Case study: Liberia Revenue Authority Level: Master Thesis in Business Administration Author: Ehigie Clifford Johnson, Jesse S. READ MORE

5. 4. The intergration of RFID technology in connection with after-sales service strategies in a rapidly emerging vehicle market

   University essay from Göteborgs universitet/Företagsekonomiska institutionen

   Author : Tintin Nilsson; Daniel Segerlund; [2012-10-03]
   Keywords : ;

   Abstract : The automotive industry's core business today is not just about producing and selling vehicles, since a large source of revenue in the vehicle market is based on the after-sales services that customer’s need. The overall trend in the vehicle market is that customer services and customer focus have become increasingly more central to the automotive industry and its customers in recent years. READ MORE

6. 5. Service Quality Relevance in Nigeria : Evidence from Zain Mobile

   University essay from Blekinge Tekniska Högskola/Sektionen för management

   Author : Oladayo ODUJOBI; [2011]
   Keywords : Customer Service; SERVQUAL; service Quality;

   Abstract : Customer satisfaction is an increasing challenge for telecommunication companies. In the last few years, the mobile telecom market has witnessed a substantial growth and rapid changes globally, as well as domestically in Nigeria. Customer satisfaction is a critical issue in the success of any business system. READ MORE