Essays about: "e-service notes"

Showing result 1 - 5 of 42 essays containing the words e-service notes.

1. 1. MONEY ON (THE) LINE : A Quantitative Study on the Effects of Different Types of Digital Government Services on Petty Corruption

   University essay from Uppsala universitet/Statsvetenskapliga institutionen

   Author : Victor Hasslöf; [2024]
   Keywords : E-government; E-governance; E-services; E-service; electronic; government; governance; digital; government; service; services; digital; digitalization; computer; public; sector; informational; transactional; corruption; petty; crime; economics; quantitative; analysis; 2014; 2013; EGDI; online; index; subindex; disaggregate; conceptualization; data; E-tjänst; E-services; digitalisering; digital; tjänst; offentlig; sektor; korruption; tjänstemannakorruption; information; transaktion; brottsekonomi; dator; ekonomi; kvantitativ; analys; 2014; 2015; EGDI; online; index; underindex; disaggregerad; konceptualisera; data;

   Abstract : Previous research indicates that improving digital government services may contribute to the reduction of corruption. This study seeks to deepen the knowledge of this suggested causal link in several ways. Firstly, it adds nuance by examining the effects of two distinct sub-types of digital government services on specifically petty corruption. READ MORE

3. 2. The Impact Of Three Factors Related To Online Shopping (Efficiency, E-service Quality, Brand Image) On Customer Satisfaction

   University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

   Author : Yuhan Hou; Yuxuan Ma; [2022]
   Keywords : “Online shopping”; “Customer satisfaction”; “Effect”; “Efficiency”; “Service quality”; “Brand image”;

   Abstract : Background: Online shopping is now the most popular way to spend. It haschanged people's consumption habits. In this change, customer satisfaction hasplayed a crucial role. Therefore, this paper studies the impact of online shoppingon customer satisfaction. READ MORE

4. 3. The effect of e-service quality on customer's e-satisfaction in online apparel stores : Within the Swedish context

   University essay from Jönköping University

   Author : Linnea Olofsson; Linn Andersson Karlström; [2022]
   Keywords : E-service quality; E-S-QUAL; Apparel; E-satisfaction; Online shopping; E-commerce;

   Abstract : In recent years, e-commerce has become an essential part of the global retail framework. The retail industry has undergone an essential conversion due to the rise of the Internet and the ongoing development of digitalization. READ MORE

5. 4. Type of online sales channel as a determinant of consumers’ perception of its e-service quality : An experimental study of Generation Y on the e-commerce market

   University essay from Jönköping University/Internationella Handelshögskolan

   Author : Agnieszka Maria Kozakiewicz; Lisa Lienstromberg; [2022]
   Keywords : e-commerce; e-service quality; online sales channels; consumer behaviour;

   Abstract : With the growing popularity of e-commerce, this market has become highly competitive, prompting companies to develop an appropriate strategy. As it turned out, focusing on e-service quality is the key and most competitive strategy in this market. READ MORE

6. 5. Impact of Customer Satisfaction and Trust in the Context of a Business Ecosystem on Customer Retention in Online Retailers.

   University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

   Author : Lily Rutström; [2022]
   Keywords : Customer loyalty; Customer retention; Trust; Customer satisfaction; Online retailer; Business ecosystem; Online customer experience; Perceived value; E-service quality; Amazon;

   Abstract : Customer retention also referred to as Customer loyalty has been proven to be an important factor in the success of online retailers. However, recent research has shown that many online retailers are still unenlightened on the elements they need to focus on in order to retain their customers. READ MORE